Bilingual Patient Coordinator

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high-quality care to children in our communities.

About the role

As a Patient Coordinator (Front Office Receptionist), you will schedule appointments, perform check-in and check-out duties, assist with administrative tasks, and support the front office operations.

Responsibilities

• Collect and process payments
• Import and follow up on authorizations received by mail and calls to parents
• Schedule treatment and recall appointments
• Confirm treatment appointments
• Handle incoming calls throughout the day
• Process No Show Reports
• Schedule patients from the ASAP List
• Check patients in and out
• Verify and update patient information on file
• Verify eligibility with insurance
• Call patients when they are past their 10-minute arrival window
• Confirm and schedule observation appointments
• Complete daily sign-in sheet
• Scan and enter NPP (Notice of Privacy Practices) into the system
• Regular, predictable attendance is required
• Ability to work effectively and collaboratively with others

Requirements

• High school diploma or equivalent
• 6+ months of healthcare/dental front office experience is preferred
• Bilingual in Spanish is preferred

Benefits

• Care for your wellbeing and work-life balance
• Professional and personal growth opportunities
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefits package

Pay

$16.90–$18.89/hour (based on experience)