Bilingual Patient Services Coordinator

About the role

The Bilingual Patient Services Coordinator establishes a professional and supportive “first contact” for clients seeking an ASD diagnostic evaluation. They guide the client through the evaluation process from start to finish and provide a “warm handoff” to a UM Specialist should the client choose to move forward with ABA therapy.

Responsibilities

• Screen clients seeking diagnostic evaluation services; provide timely follow-up on phone calls and inquiries
• Ensure clients and their families feel a sense of welcome
• Collect basic information from clients to begin the Intake process
• Verify client information and benefits
• Maintain accurate documentation of service requests, testing, and referrals
• Work collaboratively as a team member as evidenced by professional and timely communication, treating others positively, and resolving conflict in appropriate ways
• Calculate and collect estimated client financial responsibility prior to scheduling services
• Request authorization for diagnostic services when required by insurance
• Schedule diagnostic clients for all services
• Predictable, reliable, and prompt attendance and ability to report to and work in the Central office
• Other duties and responsibilities as assigned by the Manager

Requirements

• Bachelor’s Degree or equivalent experience
• Must be bilingual (Spanish)
• Must convey a sense of passion about helping children with autism through ABA therapy

Skills

• Excellent organization, analytical, and problem-solving skills
• Experience using electronic medical record applications (Central Reach preferred)
• Working knowledge of HIPAA regulations
• Excellent interpersonal skills, good oral and written communication skills
• Keen attention to detail
• Working knowledge of Microsoft Office and Gmail office tools (Word, Excel, PowerPoint)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.