Bilingual Patient Coordinator

About the role

Avance Care is one of North Carolina’s largest independent primary care networks, with 35 practice locations across the Triangle (Raleigh‑Durham‑Chapel Hill), the Charlotte Region, and Wilmington. We’re redefining healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well‑being of our patients. As a Front Desk team member, you’ll be the first point of contact — creating a warm, welcoming environment and ensuring a smooth, supportive experience from check‑in to check‑out in a busy, fast‑paced clinic.

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk‑in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co‑payments, deductibles, and co‑insurances
• Process referrals and provide complete and accurate referral information to patients
• Balance cash register and ensure all credit payments are accurate
• Explain fees, services, and policies

Requirements & qualifications

• Related degree preferred
• At least one year of Medical Front Desk experience
• Strong verbal and written communication
• Ability to maintain confidentiality and integrity
• Growth mindset
• Flexibility and resilience
• Bilingual (highly preferred)
• MA clinical skills (ideal)

Benefits

Comprehensive benefits package available on the first of the month following 30 days of employment.

Schedule

Full‑time, 8‑hour weekday shifts; no weekends.