Bilingual Patient Coordinator

Benevis · New Orleans, LA · 3 wk ago

HealthcareFull-time

Overview

Taylor Dental and Braces - New Orleans Bilingual Patient Coordinator 8am - 5pm Monday - Friday and some Saturdays Dental Front Office Experience - Preferred Bilingual Spanish Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 2,000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you. We are actively seeking a Patient Coordinator to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients. Find your opportunity to make an impact: Get out into your community -- participate in local events including school screenings, presentations and any opportunity to promote a positive image of usParticipate in morning huddles (hey, even ask to run one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc.Love working with kids (they make up 70% or more of our patient base)

Responsibilities

Providing quality customer service to patients and parents at check-in and check-out
Verifying patient insurance eligibility and service limits
Delivering quality and compassionate care to every patient
Greeting parents and patients when they enter or leave the office
Ensuring parents who are waiting are kept informed of the progress of their appointment or child
Maintaining a clean and tidy waiting area and front desk area
Verifying patient insurance eligibility prior to appointment and ensuring information is correct in the patient's Boomerang file
Ensuring service limits are recorded and communicated with the clinical team prior to treating the patient
Ensuring all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment
Coordinating with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients
Assisting with meeting office financial targets by ensuring the hygiene and operative schedules are full
Scheduling follow-up operatory and six month recall appointments for patients
Answering incoming calls and directing the caller to the proper person, taking messages when necessary
Ensuring patients receive the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed
Ensuring all patient records are re-filed at the end of the day
Performing to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
Verifying, informing, and collecting any out of pocket balances from patients, prior to patients being treated by the clinical team
Other duties as assigned

Qualifications

Graduation from a senior high school or GED equivalent
Office experience in a dentist's or physician's office, preferred
Experience with children's dentistry, preferred

Benefits

Competitive compensation
Quarterly bonuses based on office performance
Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

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