Bilingual Patient Coordinator

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. Job Title: Patient Coordinator Company: The Eye Institute of West Florida Surgery Center Location: Largo, FL Travel: Travel to our other office in St. Petersburg will be required as needed. We do pay mileage reimbursement! Hours:Full-time - you will typically work 30+ hours per weekOur offices are open Monday-Friday 7am-5pmYou may need to work a little earlier/later as needed SUMMARYA Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIESProvide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leaveAnswer phones (both external and internal); assure prompt, courteous service at all timesPractice urgency at all times with patients’ time, as well as Doctor’s time and scheduleManage patient flow in the officeKnowledge of common fees charged for common visits and collect correct paymentsComplete daily reconciliations / close day / countdown cash drawerGeneral office duties and cleaning to be assigned by manager QUALIFICATIONSAbility to interact with all levels of employees in a courteous, professional manner at all timesDesire to gain industry knowledge and trainingDemonstrates initiative in accomplishing practice goalsAbility to grow, adapt, and accept changeConsistently creating a positive work environment by being team-oriented and patient-focusedCommitment to work over 40 hours to meet the needs of the businessReliable transportation that would allow employee to go to multiple work locations with minimal notice EDUCATION AND/OR EXPERIENCEHigh school diploma or general education degree (GED) requiredBilingual in English and Spanish requiredAt least 3-6 months of medical office experience is required LICENSES AND CREDENTIALS Minimum Required: None SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTSThis role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.