Bilingual Patient Coordinator (English/Spanish)

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. Every employee plays a vital role in living out our promise: We care. You belong.

About the role

We are seeking a front desk Patient Coordinator for our Primary & Specialty Care Clinic on Poplar St in Rogers, AR. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient's needs are met in an effective, positive way.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts, and collections are balanced daily.
• Coordinates with Patient Financial Services on required patient information in the EMR, payments, and insurance inquiries.
• Schedules patient appointments appropriately, based on patient needs, provider requests, and approved scheduling guidelines.
• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.
• Keeps the management team informed of all activities and ongoing events in the medical clinic.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH, and OSHA.

Skills

• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Ability to perform cash, check, and credit card payment transactions with accuracy.
• Ability to work and function independently and within a team.
• Knowledge of computer software such as Microsoft Office.
• Ability to train, guide, and monitor staff and new staff, act as a liaison for the manager, and assist with scheduling and coverage.
• Excellent verbal and written communication skills for interacting with patients, families, and medical staff.

Qualifications

• High school diploma or equivalent required.
• Friendly demeanor and willingness to serve patients is required.
• Bilingual (English/Spanish) ability required.
• 1 year medical front office experience strongly preferred.
• 1 year customer service experience preferred.
• Experience working with an Electronic Medical Record system (especially eCW) preferred.

Schedule

Full-time, Monday - Friday 8:30 AM - 5:30 PM.

Benefits

• Health, Vision, Dental, and Life Insurance.
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck).
• Paid Time Off and 10 Annual Paid Holidays.
• Employee Discounts for Care.