Bilingual Client Service Representative/ Reprsentant(e) bilingue du service l

We are looking for a Bilingual Client Service Representative to engage with our clients in a fully remote, full-time permanent role. The successful candidate must be based in Canada, with occasional travel required.

About the role

The Bilingual Client Service Coordinator is a member of the client services team and is responsible for supporting CaRMS products and services. This role requires bilingual proficiency in English and French, with occasional overtime to meet critical deadlines.

Responsibilities

• Provide front-line support to clients via email, phone, and chat channels.
• Contribute to the development and maintenance of internal and client-facing resources.
• Participate in initiatives focused on continuous improvement of services and processes.
• Support cross-functional project teams as required.
• Represent the organization in public-facing contexts as needed, including presentations, webinars, and meetings.
• Other duties as assigned.

Requirements

• Minimum 3+ years of client-facing experience (healthcare preferred).
• College diploma in business administration, customer service, office administration, communications, or a related field.
• Experience with Microsoft 365, including Outlook, Teams, Excel, SharePoint, and Word.
• Strong written and verbal communication skills, with the ability to convey information clearly and professionally to diverse audiences.
• Demonstrated attention to detail and accuracy in managing client inquiries, documentation, and information.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Bilingual (English/French).

Preferred Qualifications

• Bachelor’s degree in business, communications, or a related discipline.
• Experience working in a remote or hybrid professional environment.
• Experience in a client service or support role within a structured or high-volume setting.
• Familiarity with customer relationship management (CRM) tools such as HubSpot or similar platforms.
• Experience using collaboration and project tools such as Asana, Jira, or equivalent.
• Experience contributing to knowledge bases, help centers, or client-facing resources.
• Demonstrated ability to support process improvement or service enhancement initiatives.

Skills

• High ownership and learning mindset.
• Strong time management skills.
• Comfortable working in a fast-paced, remote-first environment.
• Adaptability and problem-solving.

About the successful candidate

The successful candidate brings experience in customer service or client support, ideally in a fast-paced, service-oriented environment. They have a demonstrated ability to manage client inquiries across multiple channels (email, phone, chat) with professionalism, responsiveness, and accuracy. They are client-focused and committed to delivering a high-quality service experience. They are a strong communicator who can clearly and effectively convey information in both English and French, adapting their approach to meet the needs of diverse audiences. They are collaborative and proactive, working effectively with internal teams to resolve issues, share knowledge, and support consistent service delivery. Highly organized and detail-oriented, the successful candidate can manage multiple priorities while maintaining accuracy in client interactions, documentation, and resource updates. They are comfortable using digital tools such as Microsoft Office, Teams, and SharePoint, and are eager to contribute to continuous improvement initiatives and cross-functional work that enhances overall service effectiveness.

Benefits

• Remote-first work environment.
• Comprehensive benefits program.
• Industry-leading defined contribution pension plan.
• Support for continuous quality improvement (CQI) and professional development.

Pay

The salary range for this position is $50,000–$60,000, commensurate with experience.

About CaRMS

The Canadian Resident Matching Service (CaRMS) is a national, independent, not-for-profit organization that provides digital solutions and expertise to match medical students with training opportunities in Canada. Our mission is to serve as trusted stewards, builders, and innovators of data-informed application and matching services. Our vision is to provide the best possible outcomes for both applicants and faculty through safe, fair, and equitable application and matching systems. Established in 1970, CaRMS works with the medical education community, medical schools, and residents/students to provide the digital platform, mathematical algorithm, and knowledge that matches students with medical residency training opportunities.