Bilingual Service Representative
Overview
Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more Paychex products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions
Qualifications
- Bachelor's Degree – Preferred
Pay
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $14.71 – $27.32 an hour. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Benefits
- Comprehensive rewards including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, and financial assistance
- Paid time off, company holidays, culture days, and comprehensive work-life balance programs
- Award-winning training and development programs
- Diversity-focused company culture that values your perspective
- Paid time off for volunteerism and company-wide/local community initiatives
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.