Bilingual Client Services Representative

Location: Tulsa, OK • Pay: $19.50/hour • Full-time contract position

About the role

ProRecruiters is seeking a Bilingual Client Services Representative to join a growing and dynamic team.

Responsibilities

• Check clients in for appointments
• Provide professional and friendly customer service to clients and visitors at the front desk
• Answer incoming calls and greet visitors; screen and route calls
• Route incoming supplies and donations
• Schedule counseling appointments for clinical staff and interns
• Maintain client wait list, referrals, documentation, and assist with other file maintenance
• Input, update, and maintain files and computer records
• Research client/case information on the OSCN website
• Maintain a sign-up sheet for childcare services
• Perform mail routing functions
• Assist with other clerical support and duties as assigned

Requirements

• Bilingual in English and Spanish
• 1 year of experience working in a fast-paced front office setting required; working in a nonprofit preferred, or any equivalent combination of experience, lived experience, and/or special skills
• High school degree or equivalent required, or any equivalent combination of education and/or experience
• Basic computer skills, including Microsoft Office Suite
• Excellent attention to detail and organizational skills
• Ability to prioritize work and tasks and adapt to produce and meet deadlines in a fast-paced, multi-tasking, and changing environment

Qualifications

• Knowledge of or experience working with social justice issues is preferred
• Current CPR and First Aid certification preferred
• Database experience preferred

Schedule

Monday - Friday, 8:30am to 5:00pm (ability to work evenings as needed)