Bilingual Client Services Representative (Spanish)

Responsibilities

• Receive and handle all telephone calls and emails pertaining to client support
• Make outbound calls for urgent and critical lab results within specified timeframe
• Achieve contact center call metrics and other metrics appropriate to the position
• Manage time effectively on client calls and accurately document support provided
• Respond to complex inquiries using critical thinking skills
• Resolve service problems by clarifying the client’s concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Process critical forms in an expedient manner
• Process lab draw entries in an accurate and precise manner on a daily basis
• Convey a positive and professional image to clients and employees
• Maintain composure in high pressure situations

Qualifications

• High School Degree or GED
• 2+ years of Experience in a fast pace call center environment
• Working knowledge of Microsoft Office Suite (Word, Excel, and Outlook)
• Strong listening and comprehension skills

Pay

• $20-$24/hr