Client Services Representative, Spanish

The Role

The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. This individual enjoys solving problems in real time and assisting customers with account- and technology-related issues.

Responsibilities

• Leverage phone, chat, and email to resolve client support inquiries regarding customer accounts and our platform in both English and Spanish
• Aid clients with account setup, technical support, account troubleshooting, and treasury-related inquiries
• Provide education and empowerment to customers to maximize their use of the NinjaTrader product line
• Utilize Gmail, Confluence, Jira, and other productivity applications to efficiently and accurately manage customer data using Salesforce
• Collaborate with internal teams, including Trade Desk, Technical Support, and Compliance
• Identify and communicate emerging client needs and feature requests to management and other internal teams
• Guide clients in navigating the world of commodity futures and NinjaTrader's services
• Afford management with creating and revising policies based on customer feedback

Requirements

• Strong computer skills and the ability to learn complex systems quickly
• Empathy and the ability to connect with customers while showing genuine care for their concerns
• The ability to explain complex information and instructions in a clear, understandable way
• Strong time management skills with the ability to manage multiple customer requests and follow up effectively
• Excellent written and verbal communication skills
• A tech-savvy mindset with the ability to troubleshoot computer issues directly with clients

Bonus Points

• Written and spoken fluency in Spanish
• A minimum of one year of customer service experience, preferably within a high-volume technology company
• Experience with CRM software and customer service ticketing systems
• Knowledge of the trading industry

Compensation

The salary for this role will be $54,000.00. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Benefits

• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader