Bilingual Client Services Representative
Alexander Shunnarah Trial Attorneys · Birmingham, AL · 1 wk ago
On-siteCustomer Service$25/hrFull-time
What We Value
- Client Commitment
- Integrity
- A Will to Win
- Teamwork
- Personal Accountability
- Passion
What You'll Do:
- Client Engagement: Promptly contact clients upon receiving live transfers from our intake department.
- Appointment Coordination: Schedule treatment appointments within 24 hours and follow up to confirm attendance.
- Documentation: Request and file police reports, initiate claims, and send Letters of Representation (LOR) to insurance companies.
- Case Management: Maintain organized case files for 2-3 weeks, ensuring all necessary actions are completed efficiently.
- Promotion: Effectively communicate and promote the firm's services to all clients.
What You Need:
- Language Skills: Bilingual proficiency (Spanish/English) is required.
- Customer Support Background: strong track record of providing top tier customer service is required.
- Communication: Strong verbal and written communication skills.
- Organizational Skills: Ability to handle multiple tasks efficiently and maintain organized case files.
- Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).
What You Get:
- A Great Role: Full-time position (40 hrs a week) with opportunities to grow and make a significant impact.
- Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
- A Supportive Environment: Join a team that values collaboration, innovation, and your professional growth.
- Competitive Pay: $25/hour (non-negotiable, non-commission)