Bilingual Customer Service Representative - Client Support

Maximus is hiring Bilingual Customer Service Representatives to support the Health Texas project, providing customer care and benefit enrollment services via telephone, IVR, and web-based portals. This role offers paid, comprehensive training to ensure high levels of knowledge and professionalism. Bilingual candidates must be fluent in both Spanish and English.

This is a full-time, regular employment opportunity with hybrid and fully remote working arrangements available. Candidates must reside in the State of Texas and within a 70-mile radius of the Austin Metro area.

Schedule

Our call center operates from 8:00 AM – 6:30 PM CST, Monday – Friday. 8-hour shifts are scheduled within these hours of operation.

Responsibilities

• Answer incoming customer inquiries via telephone, Interactive Voice Response (IVR), web chat, or other approved contact channels while adhering to performance standards, policies, and confidentiality requirements.
• Provide accurate information about programs and services to consumers, prospective enrollees, health plans, and providers.
• Track, document, and record all customer interactions, inquiries, complaints, and transactions in applicable systems.
• Complete tasks and transactions according to established guidelines to ensure accuracy.
• Navigate multiple computer systems while interacting with customers and perform accurate data entry.
• Facilitate customer requests for materials via mail, email, or electronic delivery.
• Transfer or refer customers to appropriate internal or external entities following established guidelines.
• Resolve routine customer inquiries and escalate complex or sensitive issues to designated staff or departments.
• Provide translation or interpretation services for non-English speaking customers as needed.
• Communicate with supervisors regarding service delivery concerns or needs.
• Meet Quality Assurance (QA), productivity, and other key performance metrics.
• Attend required meetings and trainings, maintaining up-to-date knowledge of programs, systems, policies, and procedures.
• Perform other related duties as assigned by management.

Requirements

• High school diploma or GED required; 0-6 months of relevant professional experience or equivalent combination of education and experience.
• Fluency in both Spanish and English; bilingual candidates must pass a bilingual assessment.
• Availability to work shifts between 8:00 AM and 6:30 PM CST.
• Ability to type efficiently and handle 100+ calls per day under pressure.
• Excellent attendance (no time off during training).
• Strong organization, work prioritization, and basic computer skills (Windows and/or Mac).
• Must be able to work onsite on Day 1 for equipment training and complete all training without absence.
• Willingness to work with a webcam on during training and meetings as instructed.

Home Office Requirements

• A quiet, professional workspace free from distractions and background noise.
• Workspace large enough to accommodate two large monitors, a laptop, keyboard, mouse, and docking station (equipment provided).
• Reliable, high-speed wired internet connection (cable or fiber); cellular or satellite connections are incompatible.
• Minimum internet speed: 20 Mbps download and 5 Mbps upload.

Benefits

• Competitive compensation with quarterly performance-based bonuses.
• Comprehensive insurance coverage, including medical, dental, vision, prescription, and partially funded HSA.
• Life insurance and discounts on auto, home, renter’s, and pet insurance.
• 401K Retirement Savings Plan with company matching.
• Paid Time Off (PTO), holidays, sick leave, and short- and long-term disability coverage.
• Employee Assistance Program (EAP) for physical, emotional, and financial wellness.
• Employee recognition platform for outstanding contributions.
• Tuition reimbursement for ongoing education and development.
• Exclusive employee perks and discounts.
• Access to wellness programs and resources.
• Professional development opportunities, including training programs, workshops, and conferences.

Pay

Starting salary: $15.00 per hour.