Bilingual Case Manager - Swing - ARCHES Woodburn Shelter

About the role

MWVCAA invests in people and their futures to reduce the impacts of poverty. As a Bilingual Case Manager, you will work with moderate to high needs clients to support and guide them through an extended level of assistance in order to remove barriers and facilitate stable housing. This position aligns with the Housing First initiatives of the ARCHES Project and is renewable annually based on the continuation of project funding. The team offers growth opportunities and professional development through hands-on experience.

Shift: Monday-Friday, 6pm-2:30am. Shift flexibility required.

Responsibilities

• Works directly with clients to ensure access to housing assessments and resources.
• Attends and engages in required annual trainings.
• Assesses client eligibility and aids in gathering documentation as required for intake, enrollment, and shelter placement.
• Provides direct service to participants, including case management and housing placement support to assist participants in becoming self-sufficient and overcoming barriers to accessing permanent housing.
• Develops Action Plans that identify participant needs, barriers, and strengths.
• Establishes and maintains an active working relationship with community partners.
• Provides support for client-tracking, service delivery, follow-up reporting, and maintaining strict confidentiality.
• Maintains full compliance with all federal, state, and grant program and funding requirements, setting high standards for data quality and compliance performance.
• Works cooperatively with other ARCHES Project programming to ensure quality and timely client service delivery.
• Complies with agency Quarterly and Annual reports.
• Complies with MWVCAA safety and personnel policies, including punctuality and attendance.
• Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.

Requirements

• Two years of related social service experience, direct client care; or an acceptable equivalent combination of education and experience.
• Ideal candidates will possess an advanced degree with two or more years of homeless service delivery experience and mental health certifications and/or licensing.
• Bilingual abilities required (English-Spanish). Must pass a pre-employment bilingual exam demonstrating fluent speaking, reading, and writing in both languages. Required bilingual staff will receive a pay differential based on language test results.
• Must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification required within the first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Must pass pre-employment and random drug screenings.

Skills

• Knowledge of or experience with the principles of coordinated assessment, working with unsheltered or vulnerable populations, and best practices in homeless service delivery is preferred.
• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Excellent planning, organization, and time management skills.
• Ability to effectively communicate both orally and in written form.
• Ability to maintain calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques.
• Ability to regulate emotions during interactions with escalated clients and staff.

Physical and Mental Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Frequently required to hear and speak.
• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
• Manual dexterity for handling computers, devices, and office equipment.
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Regulates emotions and handles pressures of frequent demands for attention, time, and work tasks.

Work Environment

• Indoor work environment with frequent interruptions and demands.
• Occasional outdoor environment including perimeter monitoring.
• Occasional urgent situations requiring law enforcement involvement and/or paramedic professionals.
• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Exposure to trash, bodily fluids, and malodorous air.
• Ability to work outside of normal business hours, including nights, weekends, and holidays.

Benefits

• 401k contribution after 1 year.
• Employee Assistance Program.
• Life insurance.
• Health, Vision, and Dental Insurance.
• For some positions, employees may be eligible for company-sponsored continuing education.