Case Manager - ARCHES the Nest - Bilingual Required

About the role

This position provides clients with case management to help them achieve their goals while ensuring a safe space when engaging with HYS staff. The case manager helps clients learn life skills, build positive relationships, and navigate public and social services available in the community.

Responsibilities

• Works directly with clients to ensure access to housing assessments and resources.
• Assesses client eligibility and aids in gathering documentation as required for intake, enrollment, and shelter placement.
• Provides direct service to participants, including case management and housing placement support to assist participants in becoming self-sufficient and overcoming barriers to accessing permanent housing.
• Develops Action Plans that identify participant needs, barriers, and strengths.
• Establishes and maintains an active working relationship with community partners.
• Provides support for client-tracking, service delivery, follow-up reporting, and maintaining strict confidentiality.
• Maintains full compliance with all federal, state, and grant program and funding requirements, setting high standards for data quality and compliance performance.
• Works cooperatively with other Arches Project programming to ensure quality and timely client service delivery.
• Complies with agency Quarterly and Annual reports.
• Complies with MWVCAA safety and personnel policies, including punctuality and attendance.
• Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Provides client transportation in Agency vehicles to and from school, to and from appointments, and to other assigned outings.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.
• Attends and engages in required annual trainings.
• Assists with filling prescriptions for clients with case worker approval.
• Facilitates dispensing of medications to clients following proper protocols.
• Consistent punctuality and reliable attendance are essential requirements for this role.
• Ability to work effectively and maintain positive, professional relationships with team members and clients.

Requirements

• High School Diploma or GED required.
• Four or more years of work or volunteering experience in fast-paced customer service, healthcare, education, social or community services, or related public-facing sectors; or equivalent combination of education, experience, and training may be accepted.
• College coursework in social sciences or related human services preferred but not required.
• Preference given to candidates with work or volunteer experience working with special needs populations and/or experience working with youth or high-risk youth.
• Valid driver license, insured vehicle available for use on the job, and a satisfactory driving record for the previous three years are required.
• Must pass a comprehensive MWVCAA background screening and an Oregon Department of Human Services criminal background check prior to employment.
• Must pass pre-employment and random drug/alcohol screenings.
• CPR/First Aid, Food Handlers card, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Behavior Management Interventions, and Recognizing and Reporting Child Abuse & Neglect trainings and/or certifications required within the first 30 days of employment.

Skills

• Knowledge of or experience with the principles of coordinated assessment, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Excellent planning, organization, and time management skills.
• Ability to effectively communicate both orally and in written form.

Physical and Mental Demands

• Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling personal items, food, clothing, sacks, carts, cleaning supplies and equipment, office equipment, and use of computers and written intake processing.
• Requires frequent moving/walking and standing in the shelter setting and outdoors.
• Frequent/occasional driving in all weather conditions in Marion and Polk counties.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques.
• Regulates emotions during interactions with escalated clients and handles pressures of frequent demands for attention, time, and work.
• Ability to reach and/or extend to access materials or equipment.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Able to physically and mentally tolerate escalated, and occasionally destructive behavior from clients.
• Able to de-escalate others and respond calmly, leading others in a crisis.
• Ability to proceed independently in accordance with Agency and program policies, guidelines, and initiatives.
• Ability to ascend and descend stairs safely and repeatedly.
• Ability to navigate multiple floors without the use of an elevator when necessary.

Work Environment

• Close quarters with residents experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Primarily indoor work environment with frequent interruptions and exposure to trash and potential hazards.
• Occasionally exposed to outside weather conditions.
• Required to work outside of normal business hours, including nights, weekends, and holidays.
• This position requires on-site work and is not eligible for remote work.