Bilingual Housing Case Manager

About the role

The Bilingual Housing Case Manager will provide high intensity housing search and support to help clients access affordable, safe homes, improving their health outcomes.

Responsibilities

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence, maintaining professional ethics, boundaries, and client confidentiality.
• Ensure policies and procedures of the programs are followed.
• Work with a caseload of 30-35 clients.
• Create an individualized housing service plan for each client, including short- and long-term goals.
• Identify and coordinate support services and resources to assist clients in achieving housing stability and self-sufficiency.
• Attend all housing-related appointments with clients, including interviews, appeals, and lease signings.
• Support clients in accessing and applying for resources such as income support, health insurance, and identification documents.
• Develop a resource network for people living with HIV in the Greater Boston area.
• Coordinate with existing service programs to maximize access to services.
• Contact housing authorities, landlords, and management companies to stay informed of available housing options, open waiting lists, and application processes.
• Assist clients in completing and following up on housing applications, researching available apartments, and attending related appointments.
• Document individualized housing service plans and maintain accurate client files and data-based records.
• Participate in team meetings, supervision, and training sessions.
• Provide housing search groups to program staff and clients.
• Research and identify available rental opportunities, educate clients about qualification requirements, and assist with the application process.
• Represent Victory Programs, Inc. in external meetings as requested.

Requirements

• Bachelor degree with 1-2 years’ experience preferred, or High school diploma with 3 or more years of client advocacy experience.
• Relevant experience in housing search, housing retention, case management, HIV services, and bilingual (English/Spanish, Haitian Creole) communication.
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords, or realtors.
• Openness to harm reduction philosophy.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and Internet use.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups, including those with mental health concerns and substance use disorders.
• CPR certified (obtained upon hire).
• Complete TB screening (obtained upon hire).
• Three strong work-related professional references, at least two from managers or supervisors.

Qualifications

• A valid Massachusetts driver’s license with a safety driving points of 00, 99, 01, 02, or 03.

Skills

• Client advocacy
• Housing search and support
• Resource development
• Communication and collaboration
• Computer proficiency
• Multicultural competency

Benefits

• 75% health and 25% dental employer premium contribution
• 100% employer-paid disability and life insurance
• Generous paid time off package including vacation, sick, personal, and holiday time

Pay

$27.04/hr

Schedule

Full-time position (40 hours weekly), Monday - Friday 9am-5pm. Hybrid eligible. Start date in August 2026.