Housing Case Manager I (Bilingual English/Spanish)

About the Role

Under the supervision of the HHPS Associate Director, the Housing Case Manager I is responsible for serving households who are at the highest risk of becoming homeless or who are experiencing homelessness. The role ensures households receiving Housing Focused Case Management successfully connect to community resources such as legal services, mediation, public benefits, and/or behavioral health services from program enrollment to program exit. The position also includes administrative, financial, and record-keeping functions.

Responsibilities

• Conduct an initial problem-solving conversation with each household seeking services.
• Identify creative solutions to prevent or quickly resolve homelessness.
• Develop and implement Housing Stability Plans in collaboration with the household.
• Follow up and refer non-eligible households to an Access Point or other financial, housing assistance, or resources as appropriate.
• Refer and connect households in need of mediation or legal services and advocacy to relevant services.
• Provide Housing Focused Case Management to all households seeking services and make connections (resources and referrals) with other programs and organizations.
• Provide translation and interpreter services as needed.
• Complete a Housing Stability plan, including a basic household budget, for all households receiving Housing Focused Case Management services.
• Ensure households remain stably housed from program enrollment to program exit.
• Ensure households increase their monthly income from program enrollment to program exit.
• Provide budgeting and money management assistance and/or connection to related services that support housing stabilization.
• Facilitate appropriate external referrals and serve as a liaison to assure connections with support services consistent with client needs.
• Input data into required systems for reporting and prepare monthly, quarterly, and annual narrative program reports.
• Maintain all confidential eligibility documentation in appropriate systems as well as in hard copy.
• Provide outreach, engagement, and follow-up with individuals referred to the program to assure continuity of housing services.
• Conduct case monitoring to ensure participants remain stably housed, increase their monthly income, and are successfully connected with community resources.
• Provide means for the served population to provide input, using a written annual survey to gather feedback and assess the effectiveness of services.
• Provide monthly, quarterly, and annual reports summarizing contract activities, accomplishments, and challenges encountered.
• Organize and provide relevant workshops.
• Enter required metrics in databases.
• Provide exceptional customer service and represent the organization professionally.
• Maintain personal safety, use personal protection equipment (PPE), and follow company policies.
• Report all safety issues, accidents, or injuries to your manager promptly.
• Promote the health and safety of participants and follow safety and emergency procedures.
• Interact positively with team members and facilitate positive change.
• Partner with supervisor to address department issues or concerns.
• Other duties as assigned.

Requirements

• Bachelor’s Degree in Education, Human Services, Social Work, Psychology, or related field, or equivalent work experience.
• 6 months of experience working with clients from a low-income or impacted background, including but not limited to clients suffering from homelessness, domestic violence, and COVID recovery.
• SF ERAP experience is a plus.
• Ability to provide services to a diverse population and work independently.
• Current active driver’s license (preferred).
• Background check clearance.
• Bilingual in English and Spanish (preferred).

Skills and Abilities

• Independent thinker with excellent customer service skills and a professional attitude.
• High level of personal integrity, maturity, and business judgment.
• Able to multi-task, prioritize tasks, and meet deadlines.
• Strong analytical skills and demonstrated attention to detail.
• Strong written and verbal communication skills.
• Well-organized professional who thrives in a team-oriented environment.
• Ability to remain tactful under pressure and present a professional demeanor in a multicultural setting.
• Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.
• Ability to set priorities, develop plans, and make decisions to accomplish work.
• Ability to maintain the highest level of confidentiality when dealing with client information.

Physical Demands

• Sit approximately 80% of the time, walk 10% of the time, and stand 10% of the time.
• Frequently use hands and fingers to type, handle, feel, and operate objects.
• Occasionally lift and/or move up to 20 pounds.
• Occasionally reach with hands and arms.
• Frequently required to speak and listen.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Schedule

40 hours per week, Monday through Friday. Must be available periodically on evenings and weekends.

Pay

$33.00 - $34.00 hourly.

Benefits

• 15 paid sick days.
• 12 paid holidays.
• 12 paid vacation days (pro-rated/accrued hourly).
• Employee Assistance Program (EAP).
• Working Advantage Discount Program (WADP).