Housing Case Manager I (Bilingual English Spanish)

Under the supervision of the HHPS Associate Director, Program Manager, or Quality & Training Manager, the Housing Case Manager I serves households at the highest risk of becoming homeless or currently experiencing homelessness. The role ensures successful connections to community resources such as legal services, mediation, public benefits, and/or behavioral health services from program enrollment to exit, while also handling administrative financial and record-keeping functions.

Responsibilities

• Conduct initial problem-solving conversations with each household seeking services.
• Identify creative solutions to prevent or quickly resolve homelessness.
• Develop and implement Housing Stability Plans in collaboration with households.
• Follow up and refer non-eligible households to Access Points or other financial, housing, or resource assistance as appropriate.
• Refer and connect households in need of mediation, legal services, or advocacy to relevant services.
• Provide Housing Focused Case Management and make connections to other programs and organizations.
• Provide translation and interpreter services as needed.
• Complete a Housing Stability Plan, including a basic household budget, for all households receiving services.
• Ensure households remain stably housed from program enrollment to program exit.
• Ensure households increase their monthly income from program enrollment to program exit.
• Provide budgeting and money management assistance or connections to related services.
• Facilitate appropriate external referrals and serve as a liaison to support services consistent with client needs.
• Input data into required systems for reporting and prepare monthly, quarterly, and annual narrative program reports.
• Maintain confidential eligibility documentation in appropriate systems and hard copy.
• Conduct outreach, engagement, and follow-up to assure continuity of housing services.
• Monitor cases to ensure participants remain stably housed, increase income, and connect with community resources.
• Gather participant feedback using a written annual survey to assess service effectiveness.
• Provide monthly, quarterly, and annual reports summarizing contract activities, accomplishments, and challenges.
• Organize and provide relevant workshops.
• Enter required metrics in databases.
• Provide exceptional customer service and represent the organization professionally.
• Maintain personal safety, use PPE, and follow company safety policies.
• Report safety issues, accidents, or injuries to management promptly.
• Promote the health and safety of participants and follow emergency procedures.
• Interact positively with team members and facilitate positive change.
• Partner with supervisors to address department issues or concerns.

Requirements

• Bachelor’s Degree in Education, Human Services, Social Work, Psychology, or related field, or equivalent work experience.
• 6 months of experience working with clients from low-income or impacted backgrounds, including those experiencing homelessness, domestic violence, or COVID recovery.
• SF ERAP experience is a plus.
• Ability to provide services to a diverse population and work independently.
• Current active driver’s license preferred.
• Background check clearance required.
• Bilingual in English and Spanish preferred.

Skills and Abilities

• Independent thinker with excellent customer service skills and a professional attitude.
• High level of personal integrity, maturity, and business judgment.
• Ability to multi-task, prioritize, meet deadlines, and maintain confidential information.
• Strong analytical skills and attention to detail.
• Strong written and verbal communication skills.
• Well-organized and thrives in a team-oriented environment.
• Ability to remain tactful under pressure and work in a multicultural setting.
• Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.
• Ability to set priorities, develop plans, and make decisions.
• Ability to maintain confidentiality with sensitive client information.

Schedule

• 40 hours per week, Monday through Friday.
• Must be available periodically on evenings and weekends.

Physical Demands

• Sit approximately 80% of the time, walk 10%, and stand 10%.
• Frequently use hands and fingers to type, handle, or operate objects.
• Occasionally lift and/or move up to 20 pounds.
• Occasionally reach with hands and arms.
• Frequently required to speak and listen.
• Specific vision abilities include close, distance, color, peripheral, depth perception, and ability to adjust focus.

Pay

$33.00 - $34.00 hourly

Benefits

• 15 paid sick days
• 12 paid holidays
• 12 paid vacation days (pro-rated/accrued hourly)
• Employee Assistance Program (EAP)
• Working Advantage Discount Program (WADP)