Bilingual Housing Support Case Manager

About the role

The Bilingual Housing Support Case Manager provides up to 12 months of client-centered housing stabilization and retention services to clients that have been housed by KTH staff, as well as those that reach out to KTH support line in need of housing services.

Responsibilities

• Act in accordance with Victory Programs' Standards of Excellence, maintaining professional ethics, boundaries, and client confidentiality at all times.
• Ensure all program policies, procedures, and funder requirements are followed.
• Manage a caseload of approximately 30-35 clients.
• Conduct housing-related assessments to identify barriers to housing stability and self-sufficiency.
• Develop individualized housing stabilization plans that include short- and long-term goals related to maintaining housing and improving quality of life.
• Meet regularly with clients to monitor progress toward housing stabilization goals.
• Aid clients in identifying and addressing barriers that may impact their ability to maintain housing.
• Develop a wide-ranging resource network for people living with HIV/AIDS in the Greater Boston area.
• Provide coordination, linkage and follow-up with existing service programs to maximize access to services.
• Maintain timely and accurate records of all client work digitally, completing all program required assessments in the electronic health record system.
• Attend weekly team meetings, weekly supervision, monthly clinical supervision meetings, All-Staff meetings, monthly staff trainings, collaborative program meetings, and other staff trainings and workshops when offered.
• Participate in case conferences and multidisciplinary care coordination meetings as needed.
• Meet with clients where they are permanently housed or in the community as needed, providing weekly case management unless otherwise noted.
• Implement best practices in compliance with Victory Programs' Philosophy of Care and our Housing First philosophy.
• Complete any additional agency or funder reports as requested by your immediate supervisor or other designated person.

Qualifications

• Proficient in digital workspace; electronic files, emails, electronic document editing.
• Bachelor's Degree with 2 years of experience of client advocacy.
• High school diploma with 3 or more years of client advocacy experience.
• Relevant experience may include: Housing search, Housing retention, Case management, Benefits navigation, HIV services.
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
• Openness to harm reduction philosophy.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and Internet use.
• Demonstrated ability to work successfully in multi-cultural settings with diverse client groups, including people with mental health concerns and substance use disorders.
• Must be CPR certified (may be obtained upon hire).
• Must be bilingual (Spanish/English, Haitian Creole/English).
• Complete TB screening (may be obtained upon hire).
• Three strong work related professional references; at least 2 from manager or supervisor.

Preferred Qualifications

• A valid Massachusetts driver's license with a safety driving points of 00, 99, 01, 02, or 03.