Bilingual Housing Case Manager

About the role

The Housing Case Manager provides direct services and housing support to individuals residing in the VOAC Navigation Center, a 103-bed congregate shelter serving both men and women. This role applies best practices including Housing Focused, Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation, and Critical Time Intervention.

Responsibilities

• Service Delivery: Conduct needs-based assessments, determine program eligibility, and provide individualized case management to support shelter stability and housing goals.
• Housing Support: Assist participants in securing and maintaining housing, including determining rental amounts, recruiting, and mediating with landlords, and connecting guests to income and public benefits.
• Community Engagement: Participate in outreach, collaborate with service providers and multidisciplinary teams, and attend relevant meetings and training.
• Documentation & Compliance: Maintain thorough records in multiple databases as required by funders and the organization. Ensure staff and participants have access to community referrals.
• Program Development: May develop specialized services based on participant needs and is expected to apply current best practices in service delivery.

Requirements

• Essential Duties And Responsibilities: Participant Engagement, Housing Support, Service Coordination, Program Implementation, Documentation & Compliance, Community Engagement, Safety & Crisis Response.
• Working Conditions And Physical Requirements: Must be able to drive between programs and community meetings. May be required to cover shifts at residential programs. Must be able to lift up to 50 lbs. a few times per day. The employee may be exposed to severe weather conditions and other health related conditions consistent with shelters.

Qualifications

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• At least one full year of working with people experiencing homelessness.
• Must be bilingual in Spanish.
• Good organizational and planning skills; works well as part of a team.
• Certified Colorado driver’s license and state-mandated automobile insurance.
• Reliable and accessible vehicle to transport guests.
• Complete program credentialing process, including criminal and civil background checks within 30 days of hire and training required by funders and organization.

Preferred Qualifications

• Familiarity with current housing market information, housing trends, and available resources.
• Experience working with individuals experiencing homelessness.
• Experience working with individuals experiencing severe and persistent mental health concerns.
• Crisis intervention skills.
• Knowledge And Skills: Expert written, oral, and interpersonal communication skills. High level of competency working with Microsoft Office suite and cloud-based applications. Strong time management and prioritization skills. Experience working independently and in a team-oriented, collaborative environment. Strong organizational skills.