Best Western Plus Rialto - Front Desk Agent

About the role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: Bring the warm vibes and top-tier service that make guests feel right at home. Handle quick questions and big requests with ease.
• Communication Champ: Clearly, confidently, and with a smile, you get the message across whether chatting with guests or coordinating with the team.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. Think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details with ease. Keep everything organized and running smoothly.

Requirements

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite

Qualifications

• Passionate about hospitality and guest service
• Excellent communication skills
• Ability to multitask and prioritize effectively

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Pay

Now offering Daily Pay! Ask your Recruiter for more details.

Schedule

Details on schedule will be provided upon hire.

Property Information

Best Western Plus Rialto offers a modern, newly built workplace in the heart of a growing community near the Foothill Grove housing development and the Renaissance Shopping Center. The hotel blends Art Deco-inspired design with contemporary comfort, creating a stylish environment for both guests and staff. Team members support thoughtfully appointed guest rooms and suites featuring plush bedding, sleek furnishings, and modern amenities. Located within a short drive of downtown San Bernardino, the property attracts business and leisure travelers alike. It’s a fresh, welcoming environment ideal for staff who enjoy working in a brand-new, design-forward hotel.