Behavioral Health Crisis Access Center Manager

Job Specifics

Pay Range: $44.99 - $69.44
Exempt
Benefits Eligible: Yes
FTE: Full time
Shift: Days, may include some evening coverage

Operational Leadership & Oversight

Owns department operations, ensuring round-the-clock continuity of crisis services and therapy programming.
Develops and maintains staffing models, schedules, workflows, and quality/performance metrics.
Oversees budget, purchasing, resource utilization, and regulatory compliance.
Ensures effective transitions between ED Crisis Work, Access Center operations, inpatient therapy teams, and partner hospitals.

Clinical Leadership

Serves as a clinical expert for crisis intervention, assessment, and therapeutic services.
Ensures high-quality clinical practice standards in crisis care, safety planning, evaluation, and therapy modalities.
Supports therapy programming for Behavioral Health and Medical Detox units, ensuring consistent group, individual, and milieu therapy execution.
Collaborates with psychiatric providers, nursing, and interdisciplinary partners to optimize patient care, safety, and throughput.

People Leadership & Culture

Hires, orients, develops, and retains a competent clinical workforce, supported by three Clinical Social Work Leads.
Builds high-performing, cohesive teams and fosters a culture of psychological safety, accountability, and compassion.
Communicates effectively with caregivers and leaders to maintain positive employee relations, retention and alignment across sites.
Responds promptly and empathetically to patient and family concerns, taking swift action to ensure excellent patient experience.

Quality, Safety & Performance Improvement

Maintains and improves key performance indicators such as evaluation-to-disposition times, Access Center flow, therapy coverage, and patient experience.
Leads change management initiatives that improve access, safety, quality, and operational efficiency.
Ensures readiness for regulatory reviews, including EMTALA expectations related to crisis and Access Center operations.
Partners with hospital and Behavioral Health Service Line leadership to drive system-aligned improvements.

Minimum Qualifications

Master's Degree in Social Work or related field.
Education must be obtained from an accredited institution.
Degree will be verified.
Current State Licensure as LCSW, LMFT, or CMHC
Excellent written and verbal communication skills.
Computer Skills, i.e., email, word processing.

Preferred Qualifications

Three Years of experience working in a mental health environment.
One year of experience in psychiatry crisis assessment.
Management experience.

Physical Requirements

Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for extended periods of time to perform work on a computer, telephone, or other equipment.

Location

Intermountain Health LDS Hospital
Work City: Salt Lake City
Work State: Utah
Scheduled Weekly Hours: 40

Additional Information

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$44.99 - $69.44

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn More About Our Comprehensive Benefits Package Here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.