Behavioral Health Business Office Manager

Duties and Responsibilities

• Financial Management & Reporting: Assist the Director in analyzing financial performance by preparing, processing, and reviewing performance reports. Coordinate development of and analyze budget spending. Develop administrative staffing budget. Ensure accuracy in monthly financial reports; Ensure compliance with billing protocols and financial reporting requirements.
• Administrative Operations: Oversee medical records management, including daily filing, storage, and security of medical records and Protected Health Information (PHI). Maintain accurate data entry of consumer information, including admissions, discharges, and medical record updates. Provide general office management, including ordering and maintaining office supplies, operating office equipment, and ensuring office maintenance. Perform clerical tasks such as typing documents, forms, and spreadsheets, distributing mail, and answering office phones.
• Financial Coordination & Compliance: Oversee daily deposits, petty cash funds, and agency credit card security. Manage billing for Medicaid Reimbursement for Interpreting (ASL). Prepare and maintain petty cash documentation. Oversee Billing at Risk; Billing on Hold; collection of copayments; and self pay billing. Review and resolution of denied claims. Analyze monthly income statements for correct revenue and expenses.
• Staff Leadership & Development: Provide training and technical support to administrative staff to enhance productivity and compliance. Review and approve time sheets. Lead recruitment efforts, including interviewing candidates and making hiring recommendations. Create personal expense reports. Lead admin recruitment efforts, including interviewing candidates and hiring.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business administration, finance, or equivalent experience in lieu of degree preferred
• Extensive experience in business management, particularly in a multi-unit or regional role
• Strong financial acumen, with proven ability to analyze and manage budgets and financial reports
• Excellent leadership and communication skills, with experience in managing and developing teams
• Familiarity with medical records management and compliance with PHI regulations
• Ability to lift and carry items within a reasonable weight range, if necessary
• Proficiency in office management software, financial systems, and data entry tools

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to perform tasks requiring sustained physical activity, such as sitting, standing, walking, or repetitive hand movements
• Frequent use of standard office equipment, including computers, phones, and other peripherals
• Ability to lift and carry items within a reasonable weight range, if necessary
• Regular use of technology and exposure to prolonged periods of screen time

About RHA

RHA Health Services helps individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.