Behavioral Health Operations Manager

Responsibilities

• Manage daily operations of behavioral health programs, ensuring alignment with organizational goals and service delivery standards
• Monitor workflow efficiency, patient throughput, and service utilization
• Implement and maintain operational policies and procedures
• Track and analyze key performance indicators (KPIs), including caseload productivity, documentation timeliness, and no-show rates
• Develop and execute performance improvement plans where necessary
• Ensure compliance with regulatory requirements (e.g., Medicaid, state agencies, accreditation bodies)
• Supervise non-clinical and/or operational staff, i.e. administrative personnel
• Provide coaching, training, and performance management to staff
• Collaborate with leadership on workforce planning and staffing models
• Ensure adherence to all federal, state, and organizational policies
• Oversee credentialing coordination and operational compliance workflows
• Partner with clinical, finance, IT, and other internal teams to support program initiatives
• Generate regular operational reports and dashboards
• Use data to identify trends, gaps, and opportunities for improvement

Qualifications

• Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, or related field required
• Master’s degree (MHA, MBA, MPH, or related) preferred
• 3-5+ years of experience in healthcare operations, preferably in behavioral health
• Experience managing teams and overseeing performance metrics
• Familiarity with Medicaid/managed care environments strongly preferred