Behavioral Health Operations Manager

JOB SUMMARY

The Operations Manager plays a pivotal role in overseeing and optimizing all aspects of facility operations within the drug and alcohol rehab center. This leadership position encompasses a range of responsibilities, including the supervision and support of Behavioral Health Technician (BHT) staff, fostering collaboration across all departments, and ensuring the smooth implementation of administrative, functional, and programmatic operations.

CORE FUNCTIONS

• Strategic Planning: Leading the development and execution of initiatives that align with our mission to provide compassionate care and support to our patients. By identifying key objectives and collaborating closely with department heads, ensuring our strategies are robust, responsive to industry trends, and focused on continual improvement.

• Lead, Manage, Assist: Providing effective leadership and management to our Behavioral Health Technicians and across all levels of the organization. Focusing on cultivating a dynamic and motivated workforce through strategic guidance, mentorship and innovation while promoting a culture of accountability.

• Logistics Management: Overseeing the intricate logistics that ensure seamless operations and exceptional patient care. From managing the Behavioral Health Technicians to optimizing daily scheduling, Prioritizing efficiency and cost-effectiveness without compromising on quality. By maintaining a finely-tuned logistics framework, supporting our operational team in delivering timely and comprehensive treatment while adhering to stringent regulatory standards. With a focus on detail and proactive problem-solving, Ensuring that every aspect of our logistics contributes to the well-being of our staff and clients.

• Interdepartmental Collaboration: Effective interdepartmental collaboration is vital to our mission of providing clinical and holistic care. Fostering a culture of teamwork and accountability including communication among all departments- from clinical to administrative. Facilitating regular meetings, encouraging shared goals, promoting cross-functional understanding, ensuring every aspect of our operations works in synergy.

• Performance Metrics Reporting and Integration: Oversee the critical function of performance metrics reporting and integration. By establishing clear metrics aligned with our organizational goals, Ensuring that we continuously monitor and improve our operational efficiency and patient outcomes. Through robust data analysis and interpretation, providing actionable insights to inform strategic decisions and enhance the quality of care we deliver. Integrated into our daily operations, these metrics not only measure our success but also drive ongoing improvements in service delivery, resource allocation, and staff development.

ESSENTIAL DUTIES AND RESPONSIBILITIES AS ASSIGNED

• Management and Administration: Attendance in scheduled supervisions with Director of Operations for direct support and leadership training, bringing issues and solutions to be reviewed

• Reviewing Incident Reports and performing root cause analysis, reporting any faults and or findings to DOO for collaboration

• Provide training and new hire orientations to all BHTs

• Completing competencies with BHT staff after 2 weeks of hire

• Provide direct support and supervision of assigned BHT staff including all disciplinary actions, write-ups, performance improvement plans, touching base in real time on issues, and all milestone reviews

• Plans, directs, and monitors structural and program changes within the program to clients and staff

• Completes Behave audit including signing off on shift notes, signing off on vehicle logs, signing off on incident reports, maintaining message board for necessary information, maintaining current client bed board for accuracy, to do’s assigned appropriately and completed and addressing staff in real time of deficiencies

• Communication and collaboration with all departments including facilities, medical, clinical, admissions and human resources

• Communication with clinical department via email, attending clinical meetings, sending operations recap when on call

• Directs and advises staff on the daily workflow of operations

• Affirms productivity of operations to direct supervisor

• Navigates and updates BHT files in shared drive applicable to the state of employment including employee roster, employee files

• Provides analysis that identify and address operational challenges and opportunities

• Demonstrates adherence to JCAHO standards, federal, state, and local regulations, licensing, and accrediting agencies

• Leads in the execution of the organization's mission and vision

• Maintains compliance with Ongoing Training, HIPAA regulations, Joint Commission policies, as well as state-specific requirements

QUALIFICATIONS

• High school diploma or GED (Bachelors preferred)

• Valid driver's license

• Excellent communication, and organizational skills

• Understanding of addictions field and treating substance use clients

• Proficient knowledge with google drive and google docs