Behavioral Health Care Manager

Role Overview

The Care Manager facilitates access to behavioral health, substance use, and intellectual/developmental disabilities therapeutic services, ensuring that every youth receives the right services at the right time as part of an integrated service plan. The Manager makes the timely intensity of service determinations based on the urgency of need, including the management of emergencies, which includes access to mobile response services.

Responsibilities

• Makes timely intensity of services determinations or refers to higher-level review when indicated.
• Provides linkage to community services as needed.
• Adheres to customer service level agreements and expected productivity measures.
• Adheres to documentation requirements.
• Identifies a wide range of community resources to the caller.
• Demonstrates respectful communication and excellent customer service.
• Adheres to recognized ethical standards.
• Affords assistance with projects as assigned.

Requirements

• Graduate degree from an accredited educational program in Social Work, Clinical/Counseling Psychology.
• Minimum of two (2) years experience in children’s mental health, DCPP, juvenile justice, and/or a related public sector human services or behavioral healthcare field, providing community-based services to children, youth, and young adults, and their families/caregivers.
• Background and experience in family systems, community systems and resources, case management, child and family counseling/therapy, child protection, and/or child development.
• Clinical and cultural competency with the training and experience necessary to manage complex cases in the community across child-serving systems.
• Ability to screen and assess crisis and emergency calls and assess the caller’s degree of acuity/severity and the clinical necessity for treatment based on DCF/CSOC-approved criteria.
• Licensure: Active NJ clinical licensure as a Licensed Clinical Social Worker (LCSW), a Licensed Marriage and Family Therapist (LMFT), a Licensed Professional Counselor (LPC), or a Licensed Psychologist required. Must be licensed in New Jersey for contractual requirements.

Skills & Abilities

• Must be computer savvy.
• Ability to multi-task.
• Demonstrate knowledge of a variety of approaches to intervention and support.
• Bilingual (Spanish) is helpful.

Benefits

Our Comprehensive Benefits Package includes flexible work solutions, competitive pay, Paid Time Off (PTO) including holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k), tuition reimbursement, and more.