Behavioral Health Care Manager

About the role

The Behavioral Health Care Manager (BHCM) is the clinical core of Cabana's Collaborative Care program. This role is part-time to full-time, launching Cabana's CoCM model at our first partner sites in Louisiana.

Responsibilities

• Carry an active caseload of patients enrolled in the CoCM registry across partner sites (primary care, urgent care, and/or emergency settings)
• Deliver brief, evidence-based interventions using Collaborative Care principles — including Problem-Solving Treatment (PST), Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), and Behavioral Activation
• Conduct structured screenings using PHQ-9, GAD-7, Columbia Suicide Severity Rating Scale (C-SSRS), and other validated tools
• Monitor patients for changes in clinical symptoms, treatment adherence, and side effects; adjust care plans accordingly
• Complete relapse prevention planning with patients who reach remission
• Education patients about their behavioral health condition, treatment options, and self-management strategies
• Maintain and manage the CoCM patient registry, tracking weekly PHQ-9/GAD-7 scores and clinical status inside the partner EHR (Epic, Cerner, or equivalent)
• Participate in weekly caseload consultation with the remote Psychiatric Consultant; implement care plan changes based on consultation recommendations
• Facilitate warm hand-offs from medical providers and Care Navigators, ensuring seamless enrollment from the point of identification
• Coordinate step-up care for patients who are not improving, including appropriate referrals for higher levels of care or specialty services
• Identify social determinants of health (SDOH) barriers and collaborate with Care Navigation to connect patients to community resources
• Document all patient encounters, progress notes, and care plan updates in the partner EHR in a timely and compliant manner
• Partner with the Clinical Director to develop, test, and refine CoCM workflows, intake protocols, and documentation standards for Cabana's first partner sites
• Contribute to the development of training materials, onboarding guides, and clinical SOPs as the program scales
• Provide feedback on the integration of Cabana Live (digital app) with clinical workflows, including how engagement data informs clinical decision-making
• Participate in pilot quality review meetings, bringing a clinical lens to program performance data

Requirements

• Active Louisiana licensure as an independent or associate-level clinician: LCSW, LPC, LMFT, or equivalent
• Master's degree in Social Work, Counseling, Marriage and Family Therapy, or a related clinical field from an accredited program
• Minimum 3-5 years of direct clinical experience post-graduation
• Working knowledge of the Collaborative Care Model (CoCM) and measurement-based care principles
• Experience administering and interpreting validated screening tools (PHQ-9, GAD-7, C-SSRS)
• Comfort working inside electronic health records (EHR) for documentation and registry management
• Strong written communication skills — accurate, timely clinical documentation is a core function of this role
• Experience moderating groups (group therapy or other forms of groups)
• Strongly Preferred: Experience in a CoCM, integrated behavioral health, or primary care behavioral health setting
• Proficiency in evidence-based brief intervention modalities: PST, MI, CBT, Behavioral Activation
• Experience managing a caseload using a population health or registry-based approach
• Familiarity with billing and documentation requirements for CoCM (CPT 99492, 99493, 99484) or BHI codes
• Comfort working across settings — clinic and/or telehealth
• Experience identifying and addressing SDOH barriers in a clinical context
• Bilingual in English and Spanish (a plus, not a requirement)

Pay

Full-time salary: $79,000 - $90,000