Behavioral Health Care Manager

Responsibilities

• Collaborate in overseeing the practice’s behavioral health care management program
• Work with patients to establish trust and ensure compliance
• Develop a comprehensive, collaborative care plan to support the provider's treatment plan
• Follow-up on treatment goals including medication management, support with family members, and specific therapeutic assignments to work on between sessions
• Triage changes in the patient's status appropriately with the care team
• Crisis planning, crisis management and safety planning for patients at risk of harm or self-harm
• Aid in and facilitate the transition of care from inpatient and outpatient settings such as hospital, rehabilitation facilities, and crisis centers to home
• Identify and work to resolve social determinants of health affecting each patient such as employment, transportation, advocacy, legal aid, housing, food assistance and financial aid
• Develop relationships with other caregivers and organizations in the community and communicate with them regarding patient needs frequently
• Provide individual patient or family education and self-management support that is appropriate based on the patient and health diagnoses
• Address, educate, and reconcile quality measures such as depression screenings or other Behavioral Health screenings used within the organization
• Maintain compliance with HIPAA

Requirements

• Must be experienced in a physician’s office or equivalent combination of training and experience
• Must have experience with medical documentation, and EMRs
• Must have knowledge of examination, diagnostic and treatment room procedures
• Must have knowledge of medical equipment and instruments
• Must have knowledge of common safety hazards and precautions
• Must be able to multi-task
• Must be punctual, meticulous, and reliable
• Must be able to maintain strict confidentiality
• Must be able to stand for extended periods of time
• Must be able to occasionally lift and carry up to 20 pounds
• Must be a Team player (maintain respectful co-worker relationships)

Skills

• Skill in identifying and resolving problems
• Skill in maintaining clinical quality assurance
• Ability to interpret, adapt and apply guidelines and procedures
• Ability to use good reasoning and judgment and react calmly in emergency situations
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public
• Ability to read, write and communicate effectively orally and in writing
• Ability to maintain records and record test results

Qualifications

• Preferred to have experience in a medical office, nursing home, or inpatient facility
• Experience in behavioral health management is preferred

Mental and Physical Requirements

• Variated activities including standing, walking, reaching, bending, and lifting
• This position requires a full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination
• Must be able to use a variety of office equipment
• May require working under stressful conditions

Conditions

• Normal office and exam room environment
• The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals, and other members of the public on a regular basis
• The position may cause exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment