Behavioral Health / Medical Office Manager

About the role

The Behavioral Health Office Manager is responsible for coordinating client care at the site, including greeting clients/visitors, answering phones, managing collections and insurance verifications, directing visitors/clients to the appropriate areas, and performing routine clerical duties.

Responsibilities

• Answer telephones in a timely manner and direct all calls or messages to the appropriate department or person.
• Complete reminder calls or correspondences for clients.
• File and maintain all administrative documentation needed to stay in compliance with DE state and federal regulations.
• Obtain client demographics, identification, authorizations and verifying insurance information at each visit.
• Obtain necessary client information to meet current Federal guidelines and insurance use guidelines for electronic medical records.
• Enter and scan pertinent client information into EMR including client authorizations, recent labs delivered etc.
• Schedule follow-up appointments and inputting recall notices into EMR as needed.
• Identify and resolve minor client billing issues.
• Request medical charts from hospitals and other medical centers.
• Obtain information sheet on new clients and prepares charts at intake, including initiating new charts or retrieving existing charts and signing intake documents.
• Collections of payments, maintaining a list of self pay clients and managing payments.
• Insurance verification on a daily basis.
• Collaborate with medical staff and clinical staff on day to day operations related to client care.
• Check and address client alerts as clients come in for services.
• Perform other related duties as assigned by Program Manager.

Requirements

• High School Graduate or GED
• PREFERRED: Associate degree
• 1 year in office environment, 3 years related experience, some knowledge of substance use disorders
• PREFERRED: Bilingual with fluency in reading/writing in Spanish.

Qualifications

• REQUIRED: High School Graduate or GED
• PREFERRED: Associate degree
• REQUIRED: 1 year in office environment, 3 years related experience, some knowledge of substance use disorders
• PREFERRED: Bilingual with fluency in reading/writing in Spanish.

Benefits

• Group medical, dental, and vision coverage with low employee costs
• 34 paid days off annually
• Tuition reimbursement
• A retirement plan with a company match of up to 4%

Pay

$18/hr. Commensurate with experience and education!

Schedule

Monday - Friday
7:00 AM - 3:00 PM

Compensation Package

• Group medical, dental, and vision coverage with low employee costs
• 34 paid days off annually
• Tuition reimbursement
• A retirement plan with a company match of up to 4%

Opportunities

• Opportunity for advancement