Office Manager - Behavioral Health Practice

Key Responsibilities

• Oversee all financial workflows related to billing, collections, and revenue cycle operations.
• Maintain accurate financial records, including accounts payable, accounts receivable, and expense tracking.
• Monitor claim submissions, denials, and payment trends to ensure timely reimbursement and identify areas for improvement.
• Serve as a liaison with the external billing company, ensuring high-quality performance, timely follow-up, and resolution of outstanding issues.
• Conduct regular audits of billing processes, client accounts, and insurance documentation to ensure accuracy and compliance.
• Support insurance verification, authorization tracking, and client billing inquiries as needed.
• Prepare monthly financial summaries, revenue reports, and performance dashboards for leadership review.
• Aid in budgeting, forecasting, and financial planning activities.
• Ensure compliance with payer requirements, HIPAA, and industry standards.
• Other financial duties, as assigned.

Office Operations & Administrative Leadership

• Oversee daily office operations to ensure a professional, welcoming, and efficient environment for clients and staff.
• Supervise administrative staff, including scheduling, training, and performance oversight.
• Manage the practice’s compliance calendars, ensuring timely completion of required documentation, credentialing, and regulatory tasks.
• Cook up communication between clinicians, administrators, clients, and external partners.
• Maintain organized digital and physical filing systems, including confidential health records in compliance with HIPAA.
• Support onboarding of new clinicians and administrative staff, including credentialing coordination and systems setup.
• Oversee office supply inventory, equipment maintenance, and vendor relationships.
• Prepare and submit clinical and administrative reports as needed.
• Draft correspondence, forms, and internal documentation.
• Other administrative duties, as assigned.

Qualifications

• Prior experience in a healthcare or behavioral health administrative role required; experience managing billing or revenue cycle operations is strongly preferred.
• Strong understanding of insurance processes, claims workflows, and medical billing terminology.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with EHR systems, billing platforms, and Microsoft Office Suite.
• Demonstrated ability to maintain confidentiality and uphold HIPAA standards.
• Leadership experience preferred.