Behavioral Health Office Manager

Pay Range:$33.41 - $46.88 The Behavioral Health Manager oversees the day-to-day operations of the assigned Behavioral Health Clinic or program; this includes behavioral health clinicians, case managers, intensive outpatient SUD staff, psychiatric providers and nurses, and administrative staff. This position supports staff development and engagement in alignment with SEARHC’s Mission, Vision, and Values. The Behavioral Health Manager collaborates with other SEARHC Behavioral Health Division leaders and other SEARHC departments to accomplish organizational and division strategic goals, ensure access to patient care, and efficient patient centered scheduling. The position provides and/or oversees data collection and reporting for various Behavioral Health programs. Collaborate with the Regional Director to develop and manage local budgets, division goals, and compliance with various accrediting and regulating bodies. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Shift Details M-F 8-5 Key Essential Functions And Accountabilities Of The Job Direct staff in the planning, development, and implementation of day-to-day clinic operationsImplement administrative policies and proceduresMake certain that staff are consistently scheduled to effectively perform duties and tasksEnsure scheduling staff actively fill appointments to improve access to careBe available to staff to answer questions and facilitate solutionsSupport local staff to reduce/remove barriers that negatively impact work functionsWhen necessary, provide back-up support for registration and schedulingIdentify areas of staff development and facilitate training in coordination with regional directorAddress patient and other customer concerns and incorporate feedback into the development of protocols and proceduresInform staff of SEARHC strategic plans and champion efforts and objectives to achieve plansEngage staff by consistently sharing department, division, and organizational updates.Encourage staff to share ideas and participate in solutions to develop team cohesion, responsibility, and connection with SEARHC’s Mission, Vision, and Values.Utilize continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards.Optimize personnel and financial resources, and efficient delivery of health care services within allotted budgetMaintain fundamental knowledge of clinic electronic health record and practice management systems.Participate in accreditation surveys and maintain fundamental knowledge of elements of performance and requirements Actively participate and/or lead department meetingsCollaborate with other SEARHC departments to ensure effective clinic operations, patient flow and regulatory complianceMaintain positive working relationships with community partners and stakeholdersTravel less than 10%Other duties as assigned to support the success of the Behavioral Health Division Supervisory Responsibilities Supervisory responsibilities are included with this position. Additional Details Education, Certifications, and Licenses Required High school diploma or GED equivalent.Associate’s degree in health-related or business field.Relevant work experience of 2 years in a health field may be substituted for degree.At least 2 years of customer service experience.Bachelor’s degree preferred.Healthcare leadership training/certification preferred. Experience Required Minimum of 3 years’ healthcare related experience with progressive supervisory and management development. Knowledge of Exceptional customer service skillsBasic knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flowKnowledge of revenue cycle, facilities management, and other infrastructure areas impacting the clinicBasic understanding of CARF, CMS, HIPAA, and/or other accrediting body regulationKnowledge of liability and risk management principles Skills In Administrative, supervisory, and organizational skillsOral and written communication skillsStrong interpersonal skillsCultural awareness and sensitivity Ability to Simultaneously manage multiple tasks simultaneouslyMediate and resolve conflictProvide leadership and foster collaborationRecruit and retain qualified staffUse computer applications, such as word processing, spreadsheet, and data management Position Information Work Shift:Exempt If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!