Behavioral Health Office Administrator

About the role

We are excited to announce an opening for a Behavioral Health Office Administrator at our Lubbock Downtown office. This position is a great opportunity for someone who is organized, professional, compassionate, and ready to support a team providing important behavioral health services to the community.

Responsibilities

• Welcome and assist patients, families, providers, and visitors in a professional and compassionate manner.
• Manage front office operations, including scheduling, phone calls, messages, and daily administrative workflows.
• Support patient intake, documentation, records management, and appointment coordination.
• Aid with insurance, referrals, authorizations, and other healthcare administrative processes.
• Maintain accurate and confidential patient information in accordance with privacy and compliance standards.
• Cook up communication between clinical staff, patients, and internal departments.
• Help ensure the Lubbock Downtown office remains organized, efficient, and patient-focused.
• Support leadership with administrative needs, reporting, and special projects as assigned.

Requirements

• Professional, dependable, and highly organized.
• Compassionate and comfortable working in a behavioral health setting.
• Skilled in customer service, communication, and problem-solving.
• Able to handle confidential information with care and discretion.
• Comfortable using office systems, electronic records, scheduling tools, and Microsoft Office or similar programs.
• Able to balance multiple priorities in a busy office environment.
• Experience in healthcare administration, behavioral health, medical office support, or front desk operations preferred.

Qualifications

The ideal candidate is someone who is:

• Professional, dependable, and highly organized.
• Compassionate and comfortable working in a behavioral health setting.
• Skilled in customer service, communication, and problem-solving.
• Able to handle confidential information with care and discretion.
• Comfortable using office systems, electronic records, scheduling tools, and Microsoft Office or similar programs.
• Able to balance multiple priorities in a busy office environment.
• Experienced in healthcare administration, behavioral health, medical office support, or front desk operations preferred.