Behavioral Health Administrative Assistant

About the role

The Behavioral Health Administrative Assistant (BHAA) supports the Behavioral Health Department by providing administrative, operational, and scheduling support. This role assists with department operations, provider scheduling, onboarding activities, purchasing, reporting, phone management, and special projects.

Responsibilities

• Aid in day-to-day Behavioral Health department operations.
• Coordinate department supply ordering, inventory tracking, purchasing requests, equipment requests, and operational support needs across clinic locations.
• Support the Behavioral Health Programs manager with operational tasks.
• Adhere to NATIVE HEALTH policies and procedures.
• Coordinate onboarding and offboarding activities.
• Track BH Department training and certifications.
• Submit systems access requests for BH platforms and assist with personnel-related administrative processes.
• Aid in provider schedule maintenance, schedule blocks, template updates, coverage coordination, and communication regarding scheduling.
• Maintain provider schedules for patient availability and assist with patient scheduling following AHCCCS scheduling guidance.
• Assist with Behavioral Health phone queue overflow, monitor voicemail boxes, route calls appropriately, return patient calls as directed, and support patient access.
• Greet patients and visitors professionally, maintaining a complaint rate of less than one per quarter.
• Maintain departmental trackers and spreadsheets, assist with Department reporting, compile data for quality improvements projects, board reports, grant reporting, and meeting preparation.
• Coordinate meetings, training, agendas, meeting minutes, departmental communications, shared files, and special projects.
• Support the Behavioral Health Director, Program Manager, and Coordinators as needed.

Qualifications

• Associate or bachelor's degree or equivalent training required and experience in business administration preferred.
• Three years of administrative support experience required.
• Possess current and unrestricted Arizona driver’s license with no DUI/DWI or reckless driving convictions in the last five years.
• No more than two at-fault accidents in the last three years.
• Must maintain a valid AZ driver license during employment.
• Must be insurable by the NATIVE HEALTH liability auto policy.
• Must present a Class I Fingerprint Clearance Card prior to employment.
• Must pass alcohol/substance abuse testing upon employment and submit to random testing during the course of employment.
• Must have an updated Immunization (IZ) Record.
• Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an update annually.
• Must obtain a CPR and First Aid Card within ninety (90) calendar days of employment and maintain valid updated training during employment.