Behavioral Health Office Associate

About the role

Positive Impact Health Centers is a community leader in providing HIV prevention, care, and treatment services. The PIHC model of care ensures that persons with HIV have access to medical, pharmacy, dental, behavioral health, and social services, providing the best opportunity for patients to achieve high-quality health outcomes.

Responsibilities

• Answers multiple phone lines in a professional and courteous manner.
• Screens each call by obtaining the callers’ name and nature of the call, then routes the call appropriately.
• Checks in patients and completes patient registration.
• Manages patient flow by providing timely check-in procedures upon arrival.
• Instructs new patients in completion of medical information forms. Ensures that all forms are completely filled out.
• Maintains accuracy of patient demographic and insurance information by verifying this information at each patient encounter.
• Updates required forms for established patients per practice protocol for the following forms: Consent, HIPAA, Financial, Demographics, etc.
• Scans insurance cards and driver’s license for all new patients. Scans insurance cards for established patients every year. Then every time there is an insurance change.
• Follows established practice guidelines.
• Collects copays, deductibles, coinsurance, and past due balances prior to the patient being seen.
• Accurately posts payments and provides receipts to patients.
• Reconciles daily receipts and money collected with end of day reports to confirm money balances and then prepares individual deposit.
• Notifies and promotes the patient portal with the patients.
• Sorts and distributes incoming mail.
• Performs medical coding and billing tasks for non-insurance claims as assigned by manager: RW, NGC, and Prep claims.
• Contact patients on a monthly basis regarding past due balance.
• Perform other job-related duties as assigned.

Requirements

• Experienced in working with indigent and culturally diverse populations.
• Knowledge of basic medical office billing and insurance knowledge. Medicaid/Medicare knowledge a plus.
• Knowledge of Medical Terminologies.
• Great communication skills (writing, spelling, listening and speaking) and interpersonal skills.
• Strong computer and EMR skills, and have a positive, friendly, and helpful demeanor.
• Excellent customer service skills and warm personality.
• Ability to work in a fast-paced environment and paying attention to detail.
• Ability to maintain high level of confidentiality and have empathy for our clients.
• Able to follow through to completion of assigned tasks.
• Able to multi-task, be detail oriented, be patient focused.
• Able to maintain a professional appearance.
• Able to work as a team member.
• Able to resolve problems.

Qualifications

• Minimum of two years' experience in a medical or behavior health front office environment including basic medical billing experience preferred.
• Experience working with indigent and culturally diverse populations and patients with a history of mental and/or substance abuse disorders preferred.

Skills

• Knowledge of basic medical office billing and insurance knowledge.
• Knowledge of Medical Terminologies.
• Great communication skills (writing, spelling, listening and speaking) and interpersonal skills.
• Strong computer and EMR skills, and have a positive, friendly, and helpful demeanor.
• Excellent customer service skills and warm personality.
• Ability to work in a fast-paced environment and paying attention to detail.
• Ability to maintain high level of confidentiality and have empathy for our clients.
• Able to follow through to completion of assigned tasks.
• Able to multi-task, be detail oriented, be patient focused.
• Able to maintain a professional appearance.
• Able to work as a team member.
• Able to resolve problems.

Benefits

• Health Wellness day per quarter.
• Parental Leave.
• Free parking at our locations/bus line accessibility.
• Competitive Salary & Benefits.
• Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program).
• 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents.
• Credit Union.

Pay

• Salary commensurate with experience.

Schedule

• Full-time schedule.