Barista - Coffee Shop - Full Time

Position Summary

Responsibilities

• Develops and maintains good communication with customers and coworkers.
• Responds to customer issues and concerns, promptly reports concerns to supervisor.
• Greets all customers with a smile and helpful demeanor.
• Prepares for service by making sure all areas are stocked and ready for on time.
• Ensures proper food and beverage presentation, portion control, recipe compliance, and temperature maintenance when serving customers.
• Preps and serves all beverages as per menu making sure quality standards are followed.
• Enters all sales into cash registers accurately and complies with cash control policies and procedures.
• Follows state, JCAHO, and department standards and sanitation procedures, and maintains a clean, sanitary working environment.
• Immediately reports any safety hazards to supervisor.
• Works safely with equipment including correct operating and cleaning.
• Uses personal protective equipment correctly.
• Identifies/utilizes cleaning chemicals used, following directions recommended by manufacturers and SDS sheets.
• Follows facility and department infection control policies and procedures.
• Follows facility protocols for hazardous materials and waste program.
• Adheres to emergency programs and participates in drills as appropriate.
• Adheres to life safety program in fire drills as appropriate.
• Adheres to facility confidentiality and patient rights as outlined in the facility HIPPA policy and procedure.
• Participates and attends departmental meetings and staff development programs as appropriate.
• Assists in the training of new employees, making new employees feel welcomed and at ease.
• Attends meetings and training sessions as required. Also participates in quality work groups and supports performance improvement initiatives and goals.
• Demonstrates effective time management, completes tasks on time.
• Demonstrates safe working habits.
• Maintains a neat, clean, and sanitary work area.
• Maintains good order, cleanliness and sanitary standards of food storage area, freezers, and refrigerators.
• Must be able to work on a rotation schedule, including weekends and holidays as assigned.
• Follows dress code and good personal hygiene practice.

Qualifications

• Customer service, point of sale system and cash handling experience required.
• Knowledge of espresso machines and other coffee equipment operations required.
• Must have interpersonal skills to handle confidential information, sensitive situations, and ability to work with diverse group of people within and outside the organization.
• Ability to work cooperatively with peers and supervisors to contribute to the overall productivity of the team - Coffee shop or retail food experience preferred - Personal computer skills preferred.
• High School Diploma required - Serve Safe Certification preferred but not required.