Banking Center Manager I

About the Role

A Banking Center Manager I is an expert educator responsible for the overall success of the assigned banking center and provides periodic management support for other banking centers. This role focuses on driving profitability through sales and promotion of bank products, ensuring ethical oversight of operations, minimizing losses, and fostering a positive environment for both clients and associates. The Banking Center Manager I typically oversees a banking center with a portfolio of fewer than 2,000 demand deposit accounts.

Responsibilities

• Supervise banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, and terminating when appropriate. Typically supervises up to five associates.
• Conduct regular meetings and provide frequent feedback to associates to develop them and create career paths for high performers.
• Deliver a Fast, Easy, and Personal client experience consistent with company standards in every interaction.
• Measure and manage sales based on daily, monthly, quarterly, and annual budgeted goals.
• Market bank products to target clients inside and outside the banking center by contacting potential clients, businesses, and community organizations to generate new business. Explain financial services, take loan applications, quote rates, close loans, and cross-sell products to current clients.
• Provide community education outreach to fulfill CRA commitments as directed by the company.
• Serve as a digital expert in educating clients and associates on the bank’s digital banking platform, including online banking, mobile app features, smart ATMs/ITMs, chatbox, and other self-service channels.
• Observe and coach staff through role play, mentoring, and weekly O3 meetings to improve individual performance.
• Implement all banking center procedures to ensure profitable and secure business, including audits of teller drawers and vaults, daily imaging, reviewing and approving transactions, and maintaining logs.
• Ensure the banking center premises are safe, hazard-free, and promote a positive bank image through regular inspections, maintenance, and adherence to posting requirements.
• Maintain confidentiality of client and associate information by following security processes, training staff, and ensuring physical security measures (locks, cameras, computer access) are in place.
• Promote an ethical environment by modeling integrity and requiring ethical behavior from all associates.
• Ensure timely scheduling and timecard approvals.
• Perform banking transactions during busy times or understaffed periods, including assisting clients and approving/declining transactions requiring manager-level review.
• Ensure satisfactory outcomes for audits and reviews by Compliance, Internal Audit, Deposit Operations, and regulatory bodies.
• Regular attendance during assigned business hours, which may include evenings, weekends, and holidays.
• Protect all client and bank information confidentially and follow company policies.
• Understand, communicate, and instill the company’s mission, vision, and values (Pillars of Success).
• Complete monthly training to stay current on bank regulatory requirements, policies, and procedures.
• Perform other specified duties as assigned.

Benefits

• Eligible for additional monthly incentive compensation based on achievement of established goals.
• Medical, dental, and vision coverage.
• 401(k) plan.
• Company-paid life insurance.
• Short- and long-term disability insurance.
• Company-paid vacation, paid leave, and holidays.