Banking Center Manager

Core Bank is a high-performing, tech-forward community bank serving Omaha and Kansas City. Guided by our vision to be high-performing, solutions-based, and tech-forward, we combine trusted relationships with modern tools to deliver smarter, faster, and more personalized banking. Our culture—what we call our Recipe for Awesome—makes Core Bank more than a place to work or bank; it’s a place where people grow, solutions thrive, and together we build better.

About the Role

The Banking Center Manager is responsible for translating the bank's relationship-banking strategy into consistent, high-quality execution at the local level. This role leads a banking center as both a business and a service platform — ensuring operational excellence, deep client relationships, and strong team performance. A banking center is not simply a place where transactions occur; it is a delivery engine for trust, service, and growth. The Banking Center Manager leads through presence and influence — coaching teams, embedding service standards, and ensuring that strategy shows up clearly and consistently in day-to-day client experiences. Success in this role requires equal fluency in people leadership, client advisory, business development, and operational risk management.

At the Foundational level, the Banking Center Manager I leads a smaller or standard-size banking center. They apply the role confidently on routine matters and draw on guidance for its more complex, sensitive, or highly regulated dimensions while building consistency in day-to-day execution.

Responsibilities

• Strategy Execution & Center Leadership
  • Translate retail banking priorities into clear expectations, daily behaviors, and measurable outcomes at the banking-center level.
  • Own overall performance of the banking center across growth, service quality, operational soundness, and team engagement.
  • Establish and maintain an operating rhythm for planning, execution, coaching, and performance review.
• Team Leadership & Development
  • Lead, coach, and develop a relationship-focused team through clear standards, ongoing feedback, and consistent accountability.
  • Build a culture of ownership, professionalism, and service excellence.
  • Oversee hiring, onboarding, training, performance management, and disciplinary actions for direct reports.
  • Ensure team members are confident in delivering needs-based, solution-based conversations aligned with client needs.
• Client Experience & Relationship Banking
  • Champion a consistent, high-touch client experience across all interactions — new relationships, servicing, and ongoing engagement.
  • Serve as an escalation point for complex client needs and relationship management.
  • Ensure onboarding, documentation, and compliance processes are executed accurately and efficiently.
  • Represent the bank in the community, cultivating centers of influence and strengthening the bank's local presence.
• Business Development & Growth
  • Drive deposit and loan growth through proactive outreach, networking, referrals, and community engagement.
  • Partner with internal teams to generate referrals and coordinated client solutions.
  • Grow existing relationships by identifying opportunities to deepen engagement and expand services.
  • Hold the banking center accountable to defined sales and service goals aligned with organizational strategy.
• Operational Excellence & Risk Management
  • Ensure all banking-center operations are executed in compliance with policies, procedures, and regulatory requirements.
  • Oversee daily retail operations, including new accounts, account servicing, teller activity, and consumer lending support.
  • Conduct required internal audits (teller drawers, vault, negotiable items) and resolve discrepancies promptly.
  • Manage NSF decisioning, collections activities, and risk escalation as required.
  • Support audits, examinations, and ongoing compliance documentation.
• Regular attendance is required.
• Other activities, duties, or responsibilities that are required of the employee may be assigned.

Requirements

• High school diploma or equivalent required.
• Two or more years of progressive retail banking experience, including customer relationship management.
• Prior lead or supervisory experience (e.g., lead or senior Experience Expert, assistant manager, or comparable) preferred.

Skills

• Working knowledge of banking products, services, and regulatory requirements.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with core banking systems, teller platforms, CRM tools, and lending systems preferred.
• Alignment with Core Bank's Purpose, Vision, and Values.

Competencies

This role carries three layers of competencies. The global pillars and leadership competencies are fixed across every Banking Center Manager level; the role-specific competencies below are leveled to Banking Center Manager I.

• Global Pillars
  • High-Performing: Results orientation, growth orientation, resilience, and integrity.
  • Tech-Forward: Innovation, digital fluency, data responsibility, and technology adoption.
  • Solutions-Based: Problem solving, communication, strategic thinking, and customer focus.
• Values
  • Core Bank's six values as behavioral expectations: Collaborative, Curious, Empowered, Genuine, Nimble, Serve.
• Leadership Competencies
  • Create Psychological Safety: Fosters an environment where team members feel safe to express ideas, take risks, and make mistakes; encourages open and honest communication.
  • Coach for High Performance: Actively mentors and develops every team member; provides regular feedback and support to help each person reach their full potential.
  • Adopt a No-Hierarchy Mentality: Promotes collaboration and equality, values input from all levels, and leads by example alongside the team.
  • Manage Team Morale: Addresses concerns with senior managers rather than the team; maintains a positive, supportive demeanor; focuses on solutions.
  • Change Leadership: Models adaptive behavior, communicates through uncertainty, and guides the team through transitions with clarity and composure.
• Role-Specific Competencies — Foundational
  • Internal Controls (Operations & Risk): Follows established controls and daily operating routines; completes required reviews, approvals, and documentation for routine activity; escalates exceptions or unfamiliar risk situations promptly.
  • Partnership Building (Business Development): Builds a pipeline through consistent needs-based conversations, follow-up, and basic referral routines; connects clients to core deposit, loan, and treasury solutions and partners with specialists on more complex opportunities.
  • Community Engagement (Customer Relationships): Represents the center in routine community activities and builds local connections with guidance; identifies community opportunities that align to center goals and follows through on agreed commitments.
  • Process Management (Operations & Risk): Runs core center routines and task execution with support; monitors daily workflow, follows up on open items, and addresses routine obstacles before they affect clients or teammates.
  • Strategic Agility (Operations & Risk): Understands center priorities and adjusts plans when common conditions change; uses available reporting and leader guidance to connect team actions to deposit, loan, service, and risk goals.
  • Service Excellence Leadership (Customer Relationships): Champions the service non-negotiables across the center and models high-touch service in routine client interactions; sets clear expectations for timely follow-up, professionalism, accuracy, and ownership; handles common client questions and concerns while seeking support on sensitive escalations, complex relationship recovery, or situations with higher risk to the client experience.