Banking Center Manager

Summary

This role oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of high-quality, accurate, and timely customer service.

Key Responsibilities Include

• Providing strategic leadership by coaching and managing the team, fostering a positive work culture, and representing the organization in the community.
• Driving sales and business development through advice-driven processes, client relationship building, and local market engagement.
• Ensuring excellent client experiences by promptly resolving issues and maintaining service standards.
• Managing team recruitment, training, development, and performance evaluations to build a high-performing team.
• Maintaining compliance with regulations, risk management, and internal controls, while ensuring associates complete required training.
• Leading operational efficiency by monitoring metrics, implementing improvements, and controlling expenses.

Requirements

• Bachelor's degree or equivalent experience
• Proficiency in Microsoft Office and Salesforce
• Excellent leadership, communication, and regulatory knowledge

Supervisory Responsibilities

The position involves supervisory responsibilities, including hiring, coaching, and performance management.