Banking Center Manager

About the Role

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

The Banking Center Manager is responsible for the administration and efficient operation of the banking center including branch profit and loss; successful execution of the sales process; client satisfaction and retention; implementation and compliance with all operational standards, legal and regulatory requirements; hiring, training, development, and evaluation of staff; meeting individual sales goals; and utilization of sales strategies and business calling expertise to develop new and expand existing customer relationships.

The Banking Center Manager has individual responsibilities for direct client sales and service including account opening, loan applications, service inquiries, and transaction processing as needed. They have individual sales goals as well as the responsibility for maximizing the sales and profitability of the entire banking center.

Responsibilities

Banking Center Profitability and Oversight

• Assist the Community Banking Executive and Community Banking Market Manager in establishing, monitoring, and evaluating banking center and individual sales and service goals.
• Conduct regular meetings with the banking center team to build product knowledge, review goals and expectations, recognize areas of success and opportunities for development; share corporate marketing campaign and supporting materials, and proactively introduce all servicing channels to consumer and business clients.
• Participate and encourage attendance in local community events and activities to activate partnerships within the area, through volunteerism of team members and corporate financial support.

Client-Centric Sales Approach

• Build a banking center team focused on a consultative sales approach, uncovering needs of clients, and providing education and advice regarding the products and services available to meet the clients’ needs. This includes hiring, training, mentoring, and developing team members to create a proficient team with loan and deposit knowledge.
• Lead the team in educating clients about all consumer and small business loan and deposit products and services; promote line of business resources through joint calling efforts including mortgage, investments, wealth management, private banking, commercial, treasury management, and merchant processing; as well as the wide range of banking channels available to clients, including emerging technology and digital solutions to enhance the client experience.
• Proactively coach to ensure adherence to all regulatory requirements and guidelines, ethical standards, and encourage sharing of best practices and effective sales techniques and tools.

Operational Excellence

• Staff to company benchmarks, ensuring all service standards are met or exceeded; respond to client inquiries in alignment with company policies, procedures, and standards; plan and assign banking center staffing to ensure optimal client service.
• Partner with the Market Service Leader to ensure appropriate oversight of banking center operations including compliance with bank policies, procedures, and audit standards, compliance with legal and regulatory requirements, compliance with security practices/procedures, and oversight of security equipment.

Key Competencies

• Leadership: Communicates goals, tracks progress against key goals/metrics, effectively utilizing diverse talent and resources to achieve goals. Empowers team members and holds them accountable based on appropriate level of authority; manages progress effectively and takes appropriate measures to address performance issues.
• Client Leadership: Fosters a culture that enables others to deliver an exceptional client experience, anticipates, escalates, and/or takes action when work processes, procedures, or policy implementation issues may affect the client. Seeks information about the client/client's business to develop sound solutions to meet each client's needs.
• Culture Leadership: Is accessible, approachable, and helpful to others, builds relationships, establishes trust, credibility, and respect with others through a track record of delivering on commitments, inspires team members to demonstrate our culture and core values.
• People Leadership: Actively seeks to attract the best talent and to develop team members' effectiveness in their current and future roles, encourages and values diversity. Gives, receives, and asks for feedback, creates a supportive, encouraging environment which empowers team members to stretch beyond what they thought they could do, while holding team members accountable for goals and deliverables.

Requirements

• Bachelor’s Degree in a business-related field preferred or equivalent work experience.
• 4+ years of banking experience with 2+ years of consumer lending experience.
• 2+ years of supervisory experience, preferably in the banking or retail industry.
• Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Benefits

• Competitive compensation with salary and incentive program.
• Medical, dental, and vision insurance.
• 401K retirement plan.
• Continuing education opportunities.
• Employee assistance program.
• Variety of Impact Network Groups led by team members passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

Pay

The salary range for this position is $60,000 - $121,300 per year. Final compensation will be determined by location, skills, experience, qualifications, and the career level at which the position is filled.