Banking Center Manager
About the role
This position focuses on developing and implementing sales plans, coaching and developing the team, providing strong managerial leadership, and overseeing the operational soundness of the banking center.
Responsibilities
- Oversee and inspect all operations and compliance of the banking center.
- Develop and implement an aggressive sales and marketing strategy to drive deposit, loan, and partner referrals with new and existing client relationships.
- Conduct outside sales calls to nurture and grow established relationships and increase market share through business development activities with existing business customers.
- Market all types of business and consumer banking functions including deposits, lending, Private Wealth, brokerage, merchant processing, treasury management, etc.
- Ensure the banking center team and partners deliver upon Gold Standard for Service expectations.
- Promote an understanding of business deposit and lending products and expand relationships with new and existing clients through ongoing outside business calling activities.
- Open accounts and process loan applications for both consumer and business customers.
- Resolve customer inquiries, problems, and complaints within scope of authority while proactively using service-to-sales techniques to provide solutions.
- Create and foster a robust employee experience within the banking center.
- Implement effective Sales Management routines designed to coach, teach, train, and inspect sales activities.
- Conduct weekly sales and pipeline meetings, daily huddles, and touch bases with direct reports.
- Complete formal and informal coaching conversations monthly focusing on sales and service behavioral observation and associated production.
- Coach bankers on the effective use of guided conversation and sales tactics to expand relationships and increase share of wallet.
Requirements
- High school diploma or equivalent (GED).
- A minimum of three (3) years of sales, management, banking, or related experience including serving in a lead or supervisory capacity.
- S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
- Obtain Notary Public designation.
Qualifications (Preferred)
- Demonstrated ability to sell and cross-sell bank products and services.
- Consumer lending experience.
- Demonstrated ability to manage a sales team to achieve threshold activity levels and performance goals.
- Bachelor’s degree.
Benefits
- Medical, Dental, and Vision Insurance
- 401k
- Health Savings and Flexible Spending Accounts
- Vacation/Sick Time
- Paid Holidays
- Paid Parental Leave
- Tuition Reimbursement
- Base Pay plus Bonuses
About Us
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses, and other organizations. Our vision is to enhance the financial wellness of the diverse communities we serve. Our mission is to be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds and believe in the power of inclusion and belonging.