Banking Center Manager

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

About the role

The Banking Center Manager is responsible for the administration and efficient operation of the banking center, including branch profit and loss, successful execution of the sales process, client satisfaction and retention, implementation and compliance with all operational standards, legal and regulatory requirements, hiring, training, development and evaluation of staff, and meeting individual sales goals. This role includes direct client sales and service responsibilities such as account opening, loan applications, service inquiries, and transaction processing. The Banking Center Manager is also responsible for maximizing the sales and profitability of the entire banking center.

Responsibilities

• Assist the Community Banking Executive and Community Banking Market Manager in establishing, monitoring, and evaluating banking center and individual sales and service goals.
• Conduct regular meetings with the banking center team to build product knowledge, review goals and expectations, recognize areas of success and opportunities for development, share corporate marketing campaigns, and introduce all servicing channels to clients.
• Participate in and encourage attendance at local community events and activities to activate partnerships within the area through volunteerism and corporate financial support.
• Build a banking center team focused on a consultative sales approach, uncovering client needs, and providing education and advice on products and services. This includes hiring, training, mentoring, and developing team members.
• Lead the team in educating clients about consumer and small business loan and deposit products, promoting line-of-business resources through joint calling efforts (e.g., mortgage, investments, wealth management, private banking, commercial, treasury management, and merchant processing).
• Promote the wide range of banking channels available to clients, including emerging technology and digital solutions to enhance the client experience.
• Proactively coach the team to ensure adherence to all regulatory requirements, ethical standards, and sharing of best practices and effective sales techniques.
• Maintain operational excellence by staffing to company benchmarks, ensuring service standards are met or exceeded, and responding to client inquiries in alignment with company policies and procedures.
• Plan and assign banking center staffing to ensure optimal client service.
• Partner with the Market Service Leader to ensure appropriate oversight of banking center operations, including compliance with bank policies, procedures, audit standards, legal and regulatory requirements, security practices, and oversight of security equipment.

Key Competencies

• Leadership: Communicates goals, tracks progress, and utilizes diverse talent and resources to achieve goals. Empowers and holds team members accountable, manages progress, and addresses performance issues.
• Client Leadership: Fosters a culture that delivers an exceptional client experience, anticipates and resolves issues, and designs solutions with the client in mind. Seeks client information to develop sound solutions and follows through on commitments.
• Culture Leadership: Builds relationships, establishes trust, and inspires team members to demonstrate core values. Coaches team members to act ethically and inclusively.
• People Leadership: Attracts and develops top talent, values diversity, and creates a supportive environment. Provides and seeks feedback, empowers team members, and holds them accountable for goals and deliverables.

Requirements

• Bachelor’s Degree in a business-related field preferred or equivalent work experience.
• 4+ years of banking experience with 2+ years of consumer lending experience.
• 2+ years of supervisory experience, preferably in banking or retail.
• Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Benefits

• Competitive salary and incentive program.
• Medical, dental, and vision insurance.
• 401K retirement plan.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members to drive engagement, awareness of diverse backgrounds, and inclusion.

Pay

The salary range for this position is $60,000 - $121,300 per year. Final compensation will be determined by location, skills, experience, qualifications, and the career level at which the position is filled.