AVP, Patient Access (75- 100% travel)

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a healthcare environment.

Responsibilities

• Provide exceptional experiences for clients, patients, and colleagues by understanding their needs
• Foster a culture of innovation by embracing new technologies and creative solutions
• Demonstrate excellence by executing the company's Difference Principles
• Lead and oversee Patient Access functions and build relationships with operational leaders
• Modernize Patient Access operations through goal setting and metric tracking
• Develop a communication strategy that enhances employee engagement and productivity
• Organize functions clearly, delegating duties and promoting cross-training and team-building

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience
• 5+ years of leadership experience in Patient Access or Revenue Cycle within a hospital or health system
• Expertise in managing multiple health systems, preferably hospital experience
• Experience in implementing strategic initiatives aligned with company goals
• Advanced proficiency in AI and translating it into business outcomes
• Strong business acumen across functions and organizational levels
• Effective communication skills with the ability to convey complex information clearly
• Ability to lead diverse teams and manage change effectively

Benefits

• Remote work flexibility with weekly travel required
• Opportunity to lead enterprise-wide strategic initiatives
• Engagement in innovative technology integrations and process improvements
• Collaborative work environment with internal and external executives
• Focus on employee development through regular assessments and educational opportunities