AVP, Patient Access (50% travel)

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

About the role

Reporting directly to VP, Patient Access, the AVP Patient Access provides enterprise-wide strategic leadership for all front-end revenue cycle operations, which may include scheduling, registration, insurance verification, public benefits, and financial clearance. This highly strategic role oversees multiple cost centers and sets long-term objectives to optimize patient experience, enhance operational efficiency, and drive financial performance. Develops and executes innovative strategies that align with organizational goals, leveraging technology and process improvements to streamline workflows and improve the patient experience.

Requires extensive leadership capabilities to guide large, diverse teams, foster cross-functional collaboration, and build a culture of accountability and continuous improvement. Acting as a key advisor to internal and external executive leadership, the AVP analyzes performance metrics, forecasts trends, and implements initiatives that reduce barriers, mitigate risk, and support sustainable growth. Bi-weekly travel (every other week) within assigned market will be required with this position.

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations on a regular basis.

Responsibilities

• Provide vision, leadership, and operational oversight for all Patient Access functions and Senior Access leaders across the organization. Establish positive, collaborative relationships with operational leaders to fulfill the Ensemble Differences.
• Actively lead and/or participate in modernizing Patient Access, including but not limited to: goal setting (department level and/or overall revenue cycle), tracking and reporting of metrics, development and implementation of action plans to achieve goals, review and implementation of new technologies, standardization of policies and processes, and development of communication tools for staff and internal customers.
• Accountable for a comprehensive and effective communication strategy within the department that promotes employee engagement, productivity, and morale. Communication style should promote a common understanding of the market, vision, strategy, and accountabilities. Foster a culture of two-way communications and create opportunities for staff participation, including regular assessments and educational opportunities.
• Determine appropriate staffing levels, monitor compensation, and strengthen recruiting and retention processes.
• Organize functions by establishing clear accountabilities, delegating duties, and appropriate departmentalization without creating silos. Develop and maintain an effective, visible, and well-respected leadership team by selecting, evaluating, coaching, and managing the performance of qualified professionals.
• Negotiate and recruit with other department managers for cross-training and support as necessary. Promote team-building relationships across all areas of responsibility. Work collaboratively with all managers/team leaders to ensure a successful and compliant revenue cycle process.
• Assist with budget management and resource planning.
• Ensure staff are aware of and compliant with all applicable laws, regulations, and guidelines.
• Travel within assigned market(s) on a bi-weekly basis.
• May be required to perform other job-related duties as requested.

Requirements

• Bachelor’s degree preferred, or a combination of education and equivalent work experience.
• 5+ years of Patient Access or Revenue Cycle leadership experience in a hospital or large health system.
• Experience managing multiple, complex health systems across multiple geographic locations.
• Demonstrated experience implementing strategic initiatives, including alignment of company goals and vision with operational execution.
• Demonstrated advanced usage of AI, success in translating AI into business outcomes, and the ability to move teams from experimentation to scale.
• Strong business acumen and ability to operate across functions and organizational levels.
• Strong executive presence with the ability to project confidence, credibility, and authority; able to remain calm and decisive under pressure.
• Ability to effectively lead diverse teams and influence change management.
• Effective communication skills with the ability to clearly and succinctly convey information and ideas.
• Experience in healthcare provider finance operations or similar service environment.
• Critical thinking and action planning abilities.

Qualifications

• CRCR certification required within 9 months of employment (Ensemble supported).

Pay

This position pays between $118,000 - $161,425 based on experience and is eligible for annual incentives.

Benefits

• Associate Benefits: Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Culture: Ensemble is a place where associates can do their best work and be their best selves. We put people first, last, and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth: Invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition: Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

About Ensemble

• Five-time winner of “Best in KLAS” (2020-2022, 2024-2025).
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024).
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle (2019-2024).
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024).
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance (2020, 2022-2023).
• Energage Top Workplaces USA (2022-2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023-2024).