Automotive Service Advisor - Jaguar Land Rover Albuquerque

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. We believe a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another.

Overview

Jaguar Land Rover Albuquerque, part of Group 1 Automotive's Fortune 250 automotive retail network, is seeking a motivated, customer-focused Automotive Service Advisor to join our growing service team. As the face of our service department, you'll play a critical role in delivering an exceptional ownership experience for our luxury vehicle customers. This is an opportunity to build a rewarding career with an industry leader that invests in your professional development and success.

Why Join Group 1 Automotive?

• Performance-Based Compensation
• Career growth opportunities within a Fortune 250 automotive retailer
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Supportive team environment with leadership committed to your success

Responsibilities

• Deliver a premium customer experience from vehicle check-in through service completion
• Schedule, confirm, and prepare customer appointments to ensure a seamless service visit
• Greet customers warmly and professionally, creating a welcoming first impression
• Conduct vehicle walk-arounds and identify customer concerns and maintenance needs
• Review technician inspections and present service recommendations with transparency and confidence
• Prepare detailed repair orders, including accurate cost and completion time estimates
• Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs
• Provide proactive updates throughout the service process and follow up after service completion
• Build lasting customer relationships that drive loyalty and repeat business
• Stay current on Jaguar Land Rover products, maintenance schedules, warranties, and service offerings

Qualifications

• High School Diploma or equivalent
• Exceptional customer service and relationship-building skills
• Strong communication, presentation, and interpersonal abilities
• Proven ability to meet performance goals and thrive in a results-driven environment
• Ability to multitask and stay organized in a fast-paced setting
• Professional appearance and positive attitude
• Valid driver's license with an acceptable driving record

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program