Automotive Service Advisor (Giambalvo Kia Mitsubishi)

About the role

Join Our Growing Team at Our Newly Renovated Kia Mitsubishi Facility!

For over 50 years, Jack Giambalvo Family of Dealerships has been a trusted name in the automotive industry. Today, we proudly operate 9 locations, represent 10 automotive franchises, and employ more than 340 dedicated team members throughout the York and Hanover communities. As a family-owned organization, we are committed to creating an environment where employees feel valued, supported, and empowered to build long-term careers. Our vision is to be BEST OF CLASS in every aspect of our business, and we achieve that through our core values of Integrity, Accountability, Respect, Teamwork, and Continuous Improvement.

Responsibilities

• Greet customers promptly and professionally from arrival through vehicle delivery
• Listen to customer concerns and accurately document vehicle symptoms and service requests
• Create, manage, and monitor repair orders throughout the service process
• Schedule appointments and coordinate workflow between customers, technicians, and the service department
• Communicate service recommendations, estimates, repair progress, and completion timelines
• Absorb customer authorization for recommended repairs and maintenance services
• Obtain customer authorization for recommended repairs and maintenance services
• Build lasting customer relationships through exceptional service and follow-up

Requirements

• Minimum of 2-3 years of automotive service advisor experience
• Valid driver's license with acceptable driving record
• Strong customer service, communication, and relationship-building skills
• Ability to effectively explain technical information to customers
• Strong organizational and multitasking abilities
• Professional appearance and positive attitude
• Computer proficiency and ability to learn dealership management systems
• Ability to thrive in a fast-paced, team-oriented environment

Qualifications

• Previous dealership service advisor experience
• Kia, Mitsubishi, Hyundai, or import brand experience
• Knowledge of manufacturer warranty processes
• Proven track record of customer satisfaction and service sales success

Skills

• Exceptional customer service skills
• Effective communication and problem-solving abilities
• Organizational and multitasking skills
• Technical knowledge of automotive systems

Benefits

• Competitive commission based compensation with performance-based earning potential
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Paid Time Off
• Employee Discounts
• Ongoing training and professional development
• Career advancement opportunities
• Family-owned culture that values and invests in its employees

Pay

Competitive commission based compensation with performance-based earning potential

Schedule

Flexible schedule to accommodate your needs