Automotive Service Advisor

Key Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle issues.
• Create repair orders and communicate customer concerns clearly to technicians.
• Recommend maintenance and repair services based on manufacturer guidelines, vehicle inspections, and customer needs.
• Prepare estimates and obtain customer authorization for repairs.
• Communicate repair status, timelines, pricing, and completion updates to customers.
• Cookordination with technicians, parts department, and management to ensure efficient workflow.
• Review completed repairs, invoices, and recommendations with customers.
• Maintain dealership CSI and customer satisfaction standards.
• Build long-term customer relationships through excellent communication and follow-up.
• Support service department goals for customer retention, sales, and fixed operations performance.

Qualifications

• Previous automotive service advisor experience preferred.
• Automotive dealership, customer service, or sales experience is a plus.
• Hyundai experience is helpful but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic computer proficiency required.
• Experience with dealership management systems is a plus.
• Valid driver’s license and insurable driving record required.
• High school diploma or equivalent required.

Physical Requirements

• Ability to stand, walk, and move throughout the dealership for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in an environment with varying temperatures and moderate noise levels.

Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Employee Vehicle Purchase and Service Discounts
• Ongoing Training Opportunities for Advancement