Automotive Service Advisor

About the Role

Build a career by earning trust—and earning the sale. You connect with people, ask thoughtful questions, and confidently explain why a recommendation matters. You take pride in delivering results and keeping your word. At Don Johnson Motors Chevrolet GMC, those strengths can become a rewarding automotive career—with paid training, free college tuition for you and your family, and opportunities to grow. Join a fifth-generation family business recognized by Automotive News as one of the Best Dealerships to Work For for six years running.

What You’ll Gain

• Free college tuition for you and your family members.
• Paid training, mentoring, and ongoing coaching to strengthen your automotive knowledge and sales skills.
• Opportunities for advancement and personal development.
• Health insurance and a 401(k).
• Paid time off, paid holidays, and team member discounts.

Responsibilities

• Welcome guests, listen carefully, and accurately document vehicle concerns.
• Review service history and technician findings to recommend needed maintenance and repairs.
• Explain estimates, priorities, and value; address objections honestly and obtain guest authorization.
• Coordinate with technicians and the parts team, keeping guests informed about progress, timing, and changes.
• Maintain accurate repair orders, explain completed work and charges, and follow up on outstanding needs.

Our Standards: The Don Johnson Way

• Do the right thing, always. Recommend work based on actual needs. Explain what is urgent and what can wait. Respect the guest’s decisions and obtain approval before additional work.
• Honor commitments. Be ready to serve at 7:00 AM. Keep your promises, provide updates proactively, and finish what you start.
• Be relentless about improvement. Welcome feedback, learn our processes, and apply your training.
• Deliver results. Take initiative, own mistakes, support your teammates, and stay engaged throughout a busy day.

You’ll be accountable for service sales, guest satisfaction, accurate documentation, and dependable follow-through. This role requires consistent early starts, active selling, and personal responsibility.

Qualifications

• Strong communication, organization, attention to detail, and comfort learning software are essential.
• Enjoy sales conversations, handle competing priorities calmly, and be able to share examples of taking ownership and achieving results.
• Automotive knowledge is preferred; we can train the right person.
• We welcome candidates who can demonstrate sales ability and excellent guest service through experience in automotive or another industry.

Bring your ambition, integrity, and willingness to learn.

Expected annual earnings: $65,000+ | Base pay plus bonuses. Full-time, on-site | Monday–Friday, 7:00 AM–5:00 PM | Weekends off.