Automotive Service Advisor

Apple Autos is a 6-brand, 7-location automotive company founded on the belief that people come before profit. Our vision is to be famous for extraordinary customer experiences with people who are empowered to create growth and loyalty for a lifetime.

About the role

We are seeking a knowledgeable and customer-oriented Service Advisor to join our team. As the primary point of contact for customers requiring automotive maintenance and repair services, you will assess customer needs, recommend appropriate services, and ensure a seamless service experience. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years.

Responsibilities

• Greet customers and provide a warm and welcoming environment in the service area.
• Conduct thorough consultations with customers to understand their automotive concerns and service requirements.
• Explain recommended services and repairs to customers, providing detailed explanations of the work to be done, associated costs, and timelines.
• Generate accurate service estimates and invoices, ensuring transparency and clarity for customers.
• Keep customers informed about the status of their vehicles and any changes or delays that may arise during the service process.
• Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations.
• Maintain accurate records of customer interactions, service history, and vehicle information in the dealership’s DMS system.
• Stay updated on automotive industry trends, new technologies, and service procedures to provide accurate and up-to-date information to customers.

Requirements

• Previous experience as a Service Advisor or in a similar customer service role is preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Exceptional problem-solving and decision-making abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Proficiency in using computer systems and software for record-keeping and communication purposes.
• Customer-centric mindset with a commitment to delivering exceptional service experiences.
• Valid driver’s license.

Benefits

• Competitive pay ($42,000 - $145,000).
• Flexible working hours.
• Advancement opportunities.
• Professional and respectful work environment.
• Medical, vision, dental, health savings account, and flexible spending account.
• Company-paid life insurance along with voluntary life and disability.
• Health club reimbursement.
• New and used vehicle, parts, and service discounts.
• Vacation, holiday, and volunteer time off.
• 401k with a company matching contribution.
• Employee assistance programs.

Why work for us

• Opportunities to give back to the community and make a positive impact.
• Internal promotion opportunities.
• Encouragement of teamwork, positivity, and kindness.
• Learning and development programs.
• Empowerment to do what is best for customers and colleagues.
• Recognition for hard work through a variety of fun events.
• Ranked as a Top Workplace in Minnesota (2019–2025).