Automotive Parts Advisor

About the role

As a Parts Counterperson at Nutley Kia, part of the Generation Auto Group collection, you play a vital role in supporting our service operations by assisting technicians and customers with locating the correct parts for vehicle repairs and maintenance. This position requires strong product knowledge, attention to detail, and a customer-focused mindset. Your work directly supports efficient repairs, smooth service operations, and a positive customer experience.

Responsibilities

• Order, receive, and distribute parts for service department technicians and retail counter customers
• Provide accurate information regarding parts availability, pricing, and vehicle compatibility
• Process parts orders efficiently and accurately
• Work closely with the service department to support timely repairs
• Process manufacturer returns and core returns as required
• Organize, stock, and maintain parts inventory to ensure accuracy and accessibility
• Maintain proper inventory levels, labeling, and organization
• Collaborate with team members to fulfill internal and external customer needs
• Assist customers with purchases, inquiries, and concerns in a professional and courteous manner
• Maintain a clean, organized, and efficient parts department workspace

Qualifications

• Kia experience a plus
• Spanish-speaking skills a plus
• Knowledge of automotive systems and repair procedures preferred

Skills

• Strong verbal and written communication skills
• Comfortable using computer software and dealership management systems
• Strong problem-solving skills and ability to thrive in a fast-paced environment

Requirements

• Punctual, dependable, and reliable
• Flexible with scheduling, including availability to work Saturdays
• Attentive, welcoming, and service-oriented
• Self-motivated with the ability to work independently and as part of a team
• Customer-focused mindset with the ability to build trust and rapport
• Willingness to continuously learn and adapt to evolving technology and industry standards