Audio Visual Service Specialist

CTI has been a leading AV provider since 1988. Our mission is simple: to provide a fantastic customer experience. We’ve built a collaborative, lively environment where the best and brightest bring their passion for technology to every project, delivering high‑end AV and conference solutions to our clients.

Responsibilities

• Troubleshoot and resolve complex AV issues.
• Conduct preventative maintenance to keep systems operating at optimum levels.
• Work with programmers as needed to load updated files.
• Perform other tasks as assigned.

Requirements

• Knowledge of the AV industry (AV/IT networking) – a must.
• At least 4 years of experience with AV integration installations and troubleshooting.
• Associate’s degree preferred, but not required.
• Strong customer service experience – a must.
• Excellent verbal and written communication skills; ability to represent the company to clients.
• Self‑motivated, able to work independently with minimal guidance while knowing when to ask for help.
• Positive attitude and eagerness to learn; ready to tackle any situation.

Benefits

• Competitive base salary (DOE).
• Employer‑matched medical and dental insurance (available after 60 days of employment).
• Employer‑matched 401(k) up to 3 % (after 6 months of employment).
• Bonus eligibility based on a results‑oriented incentive plan (after 3 months of employment).
• Graduated PTO program, all major holidays off, plus three “floating” holidays from day one.
• Special gifts for significant life events (marriage, birth of a child, home purchase).
• Cell‑phone reimbursement plan.
• Life insurance, long‑term and short‑term disability – 100 % paid by CTI.